Sylvia Mackay

Senior Project Manager reporting to the PMO Manager. Responsible for successful delivery of assigned project implementing software solutions to improve the employee and member experience across Doctors of BC. This includes planning, executing, monitoring schedules, identifying risks, managing resources, and reporting. Maintain detailed plans throughout the project life cycle, take account of dependencies, coordinate with cross-disciplinary teams and stakeholdders and work with external vendors to ensure all project deliver on the expected business outcomes. • Website Projects: Doctors of BC website renewal and JCC, Joint Clinical Committees website renewal

While employed at Strathcona County as an IT Project Manager for Information Technology Services (ITS) department, Sylvia's projects included product improvements to the customer facing 'County Connect' portal used to capture citizen feedback, issues and questions. In addition, Sylvia was engaged with Strathcona County Enforcement Services initiatives to implement an electronic ticketing app used by Strathcona County Peace Officers. Her responsibilities are related to Project initiation; gathering technical requirements, working with technical team members, and creation of procurement related documentation. • Participate in bids technical documents development and bid responses review according to corporate procurement policies and industry best practices. • Work with vendor, technical and project teams to drive roles, responsibilities and tasks forward.

• Organized, planned, and execute Justice System Technology Renewal of Audio Visual Technology to Alberta courtrooms. • Completed financial reporting and demonstrated accountability to work within budget • Documented bimonthly status reporting to Portfolio Committee • Worked with vendor, technical and project teams to drive roles, responsibilities and tasks forward. • Maintained project risk register to manage, mitigate and transfer project risks throughout project life cycle and tracked issues to resolution • Participated in bids technical documents development and bid responses review, manage Vendor kickoff meetings, implementation and close of project related to renewal of AV equipment and services to Alberta courtrooms according to corporate procurement policies and industry best practices. • Manage handover to stakeholders to ensure long term reliability with customer satisfaction. • Executed and participated in project close out phase that included Documentation, conducted lesson learn and consolidation of final project cost.

• Lead on a number of Projects – Project Management of small & large scale enterprise software deployments using Microsoft Systems Centre Configuration Manager Software (MS SCCM) Automation delivery (28,000+ PCs) • Major Projects; WinXP/Win7, Office2003/2007/2010, Browsers IE6/IE8/IE10/IE11, OS Patches deployed corporate wide reducing risk of virus, reducing licensing costs, and maintaining industry standards and vendor support. • Complete work requests from estimation to completion; plan (analyze & develop requirements), test, solution, risk management, schedule, execute, document and report; accountability to various stakeholders.

• Desktop Project Team Lead/Manager - June 2002 to November 2002 • Provide direction and leadership to ensure processes, procedures, and policies are followed. • Projects Supported include: • Excess Inventory Collection/Disposal • Desktop Operations Handbook creation – February 2002 to May 2002 • Project Leader/Senior Analyst - to Setup and launch the formation of a new CSS team (11 team members.) The focus of the CSS group is to utilize remote takeover technology to resolve a higher volume of problems than the On Site teams that walk, drive, or fly to the client's PC.

• Provide Direction and leadership to a desktop team of ten, to ensure service levels, processes, procedures, and policies are followed. • Contact for ticket and client escalations. • Provide troubleshooting, Install/Move/Add/Change and Project support for clients • Major Project Support: SAP BW updates; Print Server Consolidation; Windows 2000 implement

• Provide technical Tier II support and troubleshooting services in an environment that includes a wide range of hardware and software packages. • Extensive experience in using Microsoft Office products and Microsoft SMS, SAP, Reflections • Extensive experience configuring LAN workstations in a NetWare 4.x and Windows NT4.x environment using network protocols including TCP/IP, IPX/SPX • Projects Supported: Workplace Integration (bring together AGT and EdTel workforce); co-ordination with Real Estate, the Business Primes, Procurement, Data and Network

• Hardware/software procurement for the corporation • Provide product information, configuration, pricing, availability • Review publications, internet sites and seminars • Maintain orders database and provide monthly reports • Assist Helpdesk as required

• Support services for MS Dos and Windows 3.1 Operating Systems • Netscape Navigator installations within company • LAN Administration Tasks: Backup Tapes & Maintain LAN Ids

PMC101 Intro to Project Management Jan 2003 PMC102 Client Service Principles Feb 2002 PMC103 Team-Building & Facilitative Leadership March 2002 PMC104 Project Scope Management April 2002 PMC105 Project Time Management May 2002 PMC106 Project Management Tools (Project 2000) Dec 2002 PMC107 Project Cost Management July 2002 PMC108 Project Communications Management Feb 2003 PMC109 Project Risk Management Sept 2002 PMC110 Project Quality Management Oct 2002 PMC111 Project Procurement Management Nov 2002 PMC112 Project Human Resource Management Dec 2002