Sylvia Goh

- Provide full administrative support in office management - Supervise and coordinate the work of administrative staff to ensure high levels of productivity and efficiency - Develop and implement administrative policies - Oversee budgets, inventories, contracts and procurement of materials and supplies - Petty cash management - Maintain and update company asset list - Handling for related agreement, business license and etc - Purchase flight ticket and accommodation arrangement - Coordinate with service providers and vendors for office needs - Organize internal company events (birthday celebrations, team building, company trip and etc) - Organize external company events (dealer incentive trip and etc) - Secretarial support to the Country Manager - Office, warehouse and hostel relocation (finding a suitable location, negotiating rental prices, renovation, purchasing new furniture/equipment and etc) - Assist Singapore team with administrative support in office management - Assist with onboarding processes for new hires by setting up a working desk, orientation tour and etc - Any other ad-hoc administrative task

- Dealing with enquiries and meeting customer needs - Assist to prepare Customer Request Form as per requirement of customer and submit to quotation team - Prepare and send official quotation - Follow up signed quotation and PO from customer - Providing administration support to Sales Person and Superior - Assist to request for mock up or color proof with Designer Team - Check allocation list from client before proceed for delivery - Request DO with AR department - Generate outstanding signed quotation and PO monthly report - Monthly follow up outstanding quotation with sales team and submit quotation status report - Work closely with internal departments for project arrangement - Ad hoc task assigned by superior

- Generates and processes new sales leads in a timely manner - Assign work to assistant - Deal with clients via phone call or email for new inquiries, problem solving or other arrangements - Communicate with the designer about the correct design/idea that required by the client - Work closely with internal departments for daily operation - Arrange shipments to Singapore, East Malaysia and Brunei in addition for West Malaysia and ensure that clients receive complete and correct shipments - Processing and documenting Quotation, Delivery Order, Purchase Order and etc - Responsible for collections and ensure payment are collected promptly - To be responsible for purchasing (raw material, service and etc) to ensure that the company saves more costs and get the correct item - Resolve goods, and services issues between end user and supplier - Any necessary administrative work and other duties that assigned by superior

- Organize end to end travel as required by customers (air ticket, accommodation, transportation, meal and etc) - Supply customer pertinent and useful travel information or suggestion - Focus on tour arrangement for China Group - Deal with travel agent from China and customer in Malaysia (Corporate) - Prepare proposals, itineraries and quotations - Follow up payment - To key in details in P&L chart - Handle unforeseen problems or complaints and make sure the problem is resolved - Site inspections with customer for tour or event arrangement - Contact and deal with suppliers/hotels for better prices for group or event - Determine and manage 02 assistance’s work attitude and ability - Provides back up support for Team Members and Branch Manager when required

- Preparing quotation, invoices & negotiation when needed - Screen & try maximize profit for company - Follow up on bookings - Manage changes of pre final adjustments booking by agent / client - Work hand in hand with sales office operation / agent / tour guide on current tour - Assist in solving agent various requests/ enquiries provided by client

- More on transportation arrangement (Toyota Camry, Van, Toyota Alphard) - Preparing quotation, invoices, negotiation when needed and also prepare for driver claims (trip allowance & etc) - Follow up on bookings - Manage changes of pre final adjustments booking by agent / client - Work hand in hand with sales office operation / agent / tour guide on current tour - Assist in solving agent various requests/ enquiries provided by client

- In-charge for local group only (Malaysian) - Preparing quotation, invoices & negotiation when needed - Screen & try maximize profit for company - Follow up on bookings - Manage changes of pre final adjustments booking by agent / client - Work hand in hand with sales office operation / agent / tour guide on current tour - Assist in solving agent various requests/ enquiries provided by client

- Mandarin Speaking Tour Guide - More on China Group and Local Group (Adult and Student Group)