Sylvia Chen

- Lead and oversee the People team, driving HR strategy in alignment with business goals. - Act as HRBP to partner with GM and team leaders on workforce planning, performance management, and organizational development. - Spearhead employee learning & development programs, including upskilling and reskilling initiatives. - Strengthen employer branding through optimized benefits programs and creation of a friendly, inclusive workplace to attract talent. - Collaborate with parent company on fellowship program and talent development projects. - Led HR team to obtain the National Talent Development Award (NTDA).

- Directed office operations, vendor management, procurement, and budget planning. - Led office relocation project, managed facilities and IT infrastructure. - Implemented paperless systems and improved administrative workflows. - Supported employee engagement activities and business team initiatives.

- Managed accounting processes, AR/AP, and coordination with CPA for tax filings. - Built C&B policies, ensured compliance with labor law, managed payroll and personnel files. - Supported recruitment, onboarding, and offboarding processes. - Provided administrative support including contract management and notarization tasks.

- Oversaw HR, administration, and procurement operations. - Coordinated onboarding, payroll with local vendor, and HR support functions. - Managed vendor contracts, office expenses, and office events. - Supervised a team of 2 administrative associates.

• Office administration banking, monthly accounting statement for, bookkeeping, all expenses and office payments process follow up. • Manage office supplies, and inventory, business cards, mailing services, visitor coordination. • Prepare reports, generate charts, tables, correspondence, and other materials. • Collaborate with others as necessary to prioritize work within a multi-tasking environment to manage task deadlines and due dates. • Coordinate and complete travel expense reports and obtain approval for payment/reimbursement in a timely manner. • Translate in documents, and provide general language support to the office. • Provide basic IT support, any assistance, schedule and meeting arrangement for office teammates. • Office events and activities arrangement. • Visitor screening, visitor log management, monthly visitor summary report. • Delivered top-notch administrative support to office staff, promoting excellence in office operations.

• ADM.-Office management • As office rental contract renewal, office facilities purchasing and negotiation, Payment requests application, vendor management, and so on), foreign visitors accommodation arrangement and admin. budget estimate. • Prepared and distributed team-based communications to foster collaboration and enhance team morale. • PA-Be responsible for calendar management, meeting arrangement, ARC renewal, travel arrangement, personal expense reimbursement and other projects support for GM. • To arrange and organize kick-off meeting travel and year end annual party or hold other events and activities. • IT-IT support and coordinate with regional office IT help-desk, IT budget estimate and review, Onboarding and Off boarding procedure, ticket open for all IT issues. • Interaction with cross functions, Regional office or internal departments for daily operations and coordinate the workflow. • HR • To recheck the internal newsletter and printing; add subtitle with CEO massage which from regional office. • Training function. Language courses & E-learning course launch and coordinate with IT, Sales Force and Product Manager of Marketing to improve and review product knowledge for sales representative • To support CSR project and employee relations. • Any other duties or projects assign from GM or Head of HR. • Lead a team of 2 junior administration associates.

• ADMINISTRATOR (Marketech International Corp.) • Draw up departmental annual budget, annual quality objects, annual assessment(audit) and discuss with Director • Analyze the factors of departmental cost and profit when it couldn’t reach the target • Estimate the revenue,profit, and cost monthly • Interacting and communicating channel with other divisions as Finance , Human Resource, Audit and branch office in Mainland and Myanmar • Applying the procedure of resignation and newly hire on board office support • First screen for candidates, provide list of candidates to managers, interview arrangement • Updating departmental organization chart(133 persons), financial statements monthly • Arranging travel schedules, VISA, or meeting rooms for VP/Director/ colleagues • Hold the employees trips and assist the year end party(attend the Welfare 2 years ) • Dealing confidential information for VP and other secretarial works