Sylvia Chang

Sr.Account Manager @ Supermicro

About

Business development and account management professional with 10+ years of experience across AI infrastructure, data center solutions, servers, and technology hardware industries.Currently focused on AI Data Center solutions, working closely with technology partners, and ecosystem stakeholders to develop large-scale AI infrastructure opportunities. Experienced in managing strategic customer relationships, driving complex cross-functional projects, and leading commercial engagements involving GPU servers, AI factories, liquid cooling solutions, and data center deployments.Prior experience includes server, AIO PC, camera module, and electronic component businesses, with extensive exposure to global customers and ODM/OEM environments. Having worked across both supplier and manufacturing organizations, I bring a strong understanding of the technology value chain, from product development and solution integration to commercial execution.Core Expertise:• AI Infrastructure & Data Centers• Strategic Business Development• Global Account Management• ODM/OEM Partnerships• GPU & AI Server Solutions• Data Center Ecosystem Development• Executive Stakeholder Engagement• Cross-Regional Program Leadership• Commercial Strategy & Negotiation

Country

City

Taiwan

Industry

Computer Hardware

Skill

策略結盟, 產品管理, 專案管理, 產品規劃, 顧客關係, 策略性談判, 客戶管理, 銷售, RFP, 通訊, RFI, 主要客戶開發, 合作夥伴管理, Cross-functional Team Leadership, Sales Management, Account Management, New Business Development, Supply Chain Management, Program Management, Business Development

Experience

Sr.Account Manager

Supermicro

2024-1 - Present · 2 yrs 9 mos

New Taipei City, Taiwan

AI Infrastructure | Strategic Business Development | Data Center & GPU Solutions | Global Account Management | AI Factory & Hyperscale Ecosystem Driving AI infrastructure, GPU cluster, and data center business development across ODMs, cloud providers, and enterprise customers.

Sales Supervisor

Primax Electronics Ltd.

2022-7 - 2024-1 · 1 yr 7 mos

台灣臺北市

Sales Manager

Visualead (acquired by Alibaba Group)

2019-7 - 2020-11 · 1 yr 5 mos

中國上海市

1. Managed renewal of Visualead's service subscription. 2. Generated and published marketing material on social media, FB, Wechat.

Global Account Manager

TXC Technology Inc.

2016-9 - 2019-10 · 3 yrs 2 mos

Shanghai

1. Served as the lead point of contact for all account management matters, reviewed forecast, delivery, and inventory report regularly. 2. Developed strong relationship with stakeholders. 3. Managed Flex global business: 1)Handled critical issue escalated from site sales 2)Led local sales to follow growth strategy & align with them on-going projects. 4. Yearly sales budget planning and execution: involved in design-in tasks with Flex Shanghai RD & TW RD team to increase sales revenue, successfully increased 70% sales of 2018 5. Reviewed rival quote, ranking, market share to complete market competition analysis, and mapped out growth strategy. Summarized sales report to provide doable actions to optimize sales process. 6. Consolidated worldwide price strategy: negotiated contract and close agreement with GCM and distributed price list to regional sales to follow it. 7. Be a coordinator with internal teams to solve supply issues to meet delivery schedule. 8. Arrange factory visit: help company to pass VDA 6.3 audit.

Business Development Manager

Acer

2015-4 - 2016-4 · 1 yr 1 mo

Taiwan

1. Planned and executed go-to market plan for DT products in EMEA regions. 2. Discussed product positioning to align with product roadmap with EMEA PM team, and collected market input from regional distributions. 3. Analyzed EMEA market competition and developed product strategic plan. 4. Reviewed forecast plan weekly. 5. Maintained sustaining projects till EOL, and involved in inventory control and phase out schedule.

銷售總監

QCT

2014-2 - 2015-2 · 1 yr 1 mo

Beijing City, China

1. Advanced Quanta brand cloud data center solution to China market 2. Partnered with local SI for strategic business plan. 3. Built customer network with CMCC and Initiated POC. 4. Negotiated business deal, including price, Incoterm, payment term. 5. Generated sales report/ FCST. 6. Handled client complaint for quality issues

Account Sales Manager

Quanta Computer Inc. 廣達電腦

2010-6 - 2014-2 · 3 yrs 9 mos

New Taipei City, Taiwan

1. ODM business development and retain customer of HP & Acer. 2. Led AIO PC projects NPI stages, and coordinated project issues between clients and internal departments. ( PM, Shanghai factory fulfillment team, PMC, QM, procurements team) Successfully launched 3 projects on schedule in 2 years. 3. Engaged in RFQ cases and successfully won 4 AIO projects in 2 years. 4. Involved in budget control, and market competition analysis. 5. Solved critical fulfillment issue request from fulfillment team. 6. Handled RMA cases and customer’s complains.

Project management specialist

Digital Data Communications Asia

2008-1 - 2009-6 · 1 yr 6 mos

1. Coordinated wireless router projects among German branch ,other 7 global branch offices, internal departments (marketing & design dep.) and venders for project specification and customization 2. Administered all facets of the departmental research programs, monitoring schedule reports and stock reports 3. Communicated with potential customers and suppliers at Computex, Taipei