sylvester john

manager

About

Dedicated to ensuring smooth running of the branch operational platform. Known for processing transactional paper work with extreme accuracy and providing follow up with customers. Passionate about providing excellent services to the customer.

Country

nigeria

City

nigeria

Industry

banking

Skill

auditing, powerpoint, banking, cash management, accounting, branch banking, economics, corporate finance, people management, portfolio management, financial modeling, business development, business analysis, relationship management, financial risk, credit risk, negotiation, team management, finance, investments, strategic planning, performance reviews, strategy, account reconciliation, management consulting, business planning, microsoft office, program management, microsoft excel, risk management, credit, change management, training, customer service, financial analysis, project planning, g/l reconciliations, procurement, team motivation, business strategy, management, project management, credit analysis, research, problem solving, retail banking, data reconciliation, loans, presentations, internal audit

Experience

manager

teacher

united school

2004-1 - 2004-6 · 6 mos

Teaching verbal aptitude,mathematics

teacher

unubi girls secondary school

2002-9 - 2003-10 · 1 yr 2 mos

Teaching Mathematics,Economics,Commerce,Accounting

branch operations and services manager

standard chartered bank nig plc

2009-3 - Present · 17 yrs 7 mos

customer service manager

ecobank transnational incorporated

2008-1 - 2009-3 · 1 yr 3 mos

* Assist the Branch Manager in overall branch administration. * supervise 26 staff * Responsible for sound accounting management of the branch. * Custodian –Vault cash, Foreign Moneys, Travelers’ Cheques and other valuables. * Maintenance of Fixed Assets. * Premises – opening and closing. * Vault – opening and closing. * Reconcile of branch’s internal and related inter-branch accounts. * Monitor and ensure compliance to policies and procedures. * Ensure that all units under Operations maintain Departmental control function checklist. * Due attention to and corrective action on Audit Reports. * Cash management * Supervision of payout of forex at branch level * Monitore prepaid expenses * Authorize posted transactions * Train new and existing operations staff * maintain files and registers for audit * Consolidate the branch GL proofs * Coordinate processed tickets call over and review. * Assessment and appraisal of OPS staff. * Cross sell banks products.

branch operations and services manager

standard chartered bank

2009-3 - Present · 17 yrs 7 mos

* Supervise 22 staffs. * Provide bank services to branch customers within laid down policies and procedures. * Proper management of service quality and time to achieve qualitative and quantitative KPIs. * Handle general customer queries and handle their requests with related departments. * Take ownership of specific customer complaint from initial contact to problem resolution. * Coordinate branch training and monthly meetings. * Coordinate drills and tests of security gadgets. * Prepare and submit monthly reports. * Monthly reconciliation of branch GLs and accounts and submission of same to Finance departments. * Perform call backs on transactions on recorded lines as per delegate authority. * Perform branch self checks and report on findings. * Manage branch cash to maintain authorized holding limits. * Coordinate processed tickets call over and review. * Assess and appraise OPs staff. * Cross sell bank’s products. * Offer professional advice on operational issues.