syennel meer

* Handles an average of eight Australian companies mainly focused on providing accounting services using Xero and Invitbox. * Responsible for daily reconciliations, vendor maintenance, accounts payable, receivable and payroll end-to-end process. * Specializes in payroll process including superannuation and PAYG payments for 18 different clients with a total of 168 employees. * Prepares monthly IAS, quarterly BAS, Payroll tax and other financial reports. * Collaborates with clients to ensure all specific requirements are met.

* Service vendor and/or internal customer queries thru calls, emails and faxes. * Root analysis and problem resolution thru SAP and client production system to maintain one call/email resolution scheme. * Coordinates with other teams to confirm receipt, status and payment of invoices; resolve blocked invoices, process refunds and ensure process flow is followed. * Process all escalations and perform follow-up contact on all pending issues.

* Check completeness and mathematical accuracy of routine accounting documents. * Post accounting information where the identification and location of postings are standardized. * Classify and or code transactions to appropriate accounts and identify discrepancies and determine alternative courses of action. * Develop contacts outside immediate work for such purposes as obtaining, verifying, or providing information concerning accounting documents.

* Research and answer customers’ questions pertaining to their bill and accounts during calls in a professional and courteous manner. * Verify accounts and work through understanding the circumstance to establish the right solution. * Confirm billing disputes and process refunds thru EFT or check, if necessary upon approval. * Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. * Prepare weekly team reports to monitor team stats and ensure maintenance of client metrics and SLAs. * Assist supervisor in responding to escalated calls and concerns.

Activities and Societies: Rotaract Club of PSBA - QC, Loyola - Asset BPP Scholars