Syeda Anam Jabeen

As a Learning & Development Consultant , I specialize in designing and delivering training programs that enhance skills, drive performance, and support organizational growth. Passionate about creating engaging workshops, digital learning solutions, and scalable learning experiences, I collaborate closely with stakeholders to align L&D initiatives with business goals. My focus is on fostering a culture of continuous learning, maximizing employee potential, and helping organizations achieve measurable results.

Results-oriented Professional with a strong background in customer success and relationship management within the higher education sector

• Counsel students regarding educational issues such as course and program selection, class scheduling, school adjustment, truancy, study habits, and career planning • Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations. • Provide crisis intervention to students when difficult situations occur at Institute. • Meeting professionals to discuss individuals needs and progress. • Collaborated with sales and marketing departments to support business objectives and client acquisition. • Collaborate with teachers and administrators in the development, evaluation, and revision of Institutes programmes. • Preparing reports concerning each student and presenting them to the Institute administration body. • Mediate in the case of misunderstandings between students and teachers. • Delivered campaigns to solidify new client opportunities and generate new business. • Created strategic and tactical sales initiatives for forward planning to meet key objectives. • Completed and submitted monthly and yearly Sales reports to support executive decision making. • Developed short-term and long-term sales objectives and strategic plans to meet market needs.

• Resolved all issues efficiently and enhanced customer satisfaction. • Interacted with problematic Customers, helping to build lasting rapport and boosting revenue opportunities. • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction. • Performed Sales calling and follow-ups with leads to secure new revenue. • Networked by phone to expand business profits and revenues. • Grew business sales by through effective cross-selling, exceptional customer service and calling • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings • Developed and implemented sales strategies to increase revenue. • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements. • Adapted sales techniques to specific clients and promoted products based on individualized client needs.

 Managed and mentored administrative personnel, set clear job expectations, evaluated performance, and implemented corrective actions when necessary.  Identified and recruited high-caliber candidates, ensured a strong workforce aligned with organizational goals.  Supervised financial documentation, maintained detailed and accurate expense reports for compliance and budget tracking.  Trained and mentored new employees, counselors, and trainers, provided prompt guidance to enhance their understanding of job roles and responsibilities.