Syed Usman

-Team Management & Oversight: Supervise day-to-day security operations, support workload distribution, ensure SLA adherence, and provide coaching and performance feedback to team members. - Access Management & Governance: Oversee provisioning, modification, and deprovisioning of client and internal system access, ensuring adherence to least-privilege principles and audit readiness. - Onboarding & Offboarding Security Controls: Manage secure onboarding and offboarding processes, ensuring proper access setup, policy acknowledgment, device compliance, and timely access revocation. - Risk Mitigation & Operational Controls: Identify operational security risks, implement mitigation plans, and strengthen internal controls to reduce exposure across systems and workflows. - Vendor Security & Prospecting: Evaluate, prospect, and assess third-party vendors for security compliance, risk posture, and alignment with organizational standards. - Security Compliance & Standards Alignment: Support and drive alignment of TalentPop’s security program with international standards (e.g., ISO 27001, SOC II), including documentation, control implementation, and audit preparation. - Policy & Process Management: Develop, update, and enforce security policies, SOPs, and operational procedures to maintain consistency and compliance. - Reporting & Continuous Improvement: Track security metrics, prepare operational reports, and identify automation or process improvements to enhance efficiency and control maturity.

- Contribute to cybersecurity strategy, manage budget and resources, align security initiatives with business objectives, and support miscellaneous administrative tasks and departmental project initiatives. - Mentor team members, oversee team performance, drive professional development, and manage recruitment, onboarding, and cross-training. - Communicate security posture and risks to leadership and build strategic partnerships with other departments. - Participate in security architecture design, evaluate and implement security tools and technologies, and lead security projects. - Manage risk, oversee compliance, and manage security audits. - Lead incident response efforts, develop threat intelligence strategies, and conduct threat hunting. - Optimize security operations processes, including automation, and ensure proper technical documentation and knowledge sharing.

- Managing the overall Cyber Security Program, including the User provisioning process, Cyber Security Awareness Training, Client Security requests, Incident response, and active monitoring in the SOC for potential threats. - Creating and suggesting strategies and policies to enhance the overall security posture of the organization. - Managing the Security Operations team's performance through reporting, attendance, and ensuring the team meets the set KPIs. - Providing one-on-one team coaching, conducting semi-annual performance reviews, and making recommendations on team members' future growth, promotions, and rate appraisals. - Collaborating with other team leaders, managers, and department heads to share areas of improvement for the cyber security posture and enhancing the security of client and company-sensitive data.

- Developing an understanding for the TalentPop Recruitment, Sales, and Customer Success Processes. - Attending calls with the department heads for task assignment and providing updates on current tasks/projects. - Being proficient with software's and automation tools such as Google Suite, HubSpot, Workflows, Zapier, etc. - Creating organized documentation of Automations per department, updating cross departmental SOPs, optimizing/ suggesting modifications to existing processes and miscellaneous admin tasks.

As a Customer Operations Executive at Ibex, my responsibilities include managing US-based clients by providing top-notch support. This involves handling inquiries, complaints, and escalations professionally and promptly. I respond to client inquiries via phone, email, and chat while maintaining accurate records in the organization's CRM system. Additionally, I collaborate with team members and departments to ensure better customer satisfaction and experience.

As an IT Systems Analyst at Al-Meezan Foods, I was responsible for managing all IT and data management operations, overseeing the development and implementation of ERP systems, and organizing and maintaining accurate financial records. During my 2 year tenure, I played a key role in identifying areas for improvement and implementing IT solutions to streamline processes, resulting in cost savings and increased efficiency for the organization.