Syed Muhammad Wahaj

Regional Sales Manager HORECA for Karachi, Lahore and Islamabad

Working for the OMC (Oil Marketing Company) as Head Business Development (Sales & Marketing) for Petrowell & WAK GAS

Interior Designers, Builders & Government Contractors

National Defence & Security

I was responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day to day operations to the Operations Officer or other branch personnel. Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs. Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities. Perform duties in the absence of the Operations Officer or other such management capacities as directed by the Senior Area Manager or Senior Regional Manager.

• To consistently engage internal business partners to ensure that service level agreements are being adhered to. • Coach and mentor staff to ensure optimal productivity and overall employee satisfaction. • Make sure that branch remains continually in compliance with the requirements of both the Bank and the Regulatory Authority, as the control effort will be achieved with full engagement with the bank’s self audit program. • Oversee and monitor all sales efforts that are derived from the branch and report such efforts to the responsible parties. • Identify potential risk and/or possible growth; also identify new business development opportunities. • Be the face of the branch and assist in any/ all customer related issues.

• Responsible in leading the branch team; job allocation to each member; and applying thorough knowledge of theories & strategies to achieve optimum quality work performance. • Directing, motivating and assisting the training of old and newly hired team members. • Ensuring that regulatory law & confidentiality is always maintained within the assigned department. • Reviewing all operational work standard procedures and ensuring staff compliance. • Evaluating and negotiating agreement terms with clients and providing sales closure. • Ensuring that the project implementation and delivery is done according to plan & schedule. • In charge in receiving banking business, verifying clients’ needs and following up progress status. • Conducting thorough quality check before any job execution. • Regularly check on cash supply level and maintain availability of cash in branch. • Receiving customer complains; and rectifying the problems with the use of extensive solutions. • Maintaining good relationship with existing customers and developing relation with new customers through constant follow up by phone or email & arranging business appointments to present the technical aspects of the banking products. • Providing high level customer service and result oriented services.

• Complete day to day operations. • Monitoring & resolution of service level delivery with internal business partners (CPU & lines of business) • To achieve processing goals. • Ensuring and delivering of “High Touch” customer service. • Monitoring of KPI’s • Problem solving and resolution. • Process Re-engineering • Monitoring of process flows and their Re-engineering. • Maintain coordination between departments comes under wholesale banking. • Supervise Call Center activities, including CRM & Problem Resolution Unit.

• Formulating policies, managing daily operational activities, and planning use of materials and human resources toward maximum productivity. • To review financial statements and sales and activities reports. • To overseeing production or service delivery, managing the activities of sales and distribution departments, or establishing long-term goals and objectives for the organization. • Determining needs, reducing costs and analyzing areas requiring improvement are additional operations activities. • To maximize efficiency and improve profitability, to direct and coordinate financial and budget processes. • To establish and implement departmental goals, procedures and policies.