SYED KHALEEL

•Provided first-line technical support to end-users at the Airport across hardware, software, and networking issues. •Installed and configured computers, software, and peripheral devices for new users. •Diagnosed and resolved technical issues physically or over the phone related to PCs, printers, email, and mobile devices. •Helped maintain inventory of Airport's IT equipment and kept track of assigned devices. •Updated and patched software to keep systems secure and up to date. •Provided support during system upgrades and planned maintenance. •Managed the Airport's user accounts, device enrollment, and access permissions using Microsoft Entra ID Azure AD. •Logged, updated and closed support tickets using Airports Internal Help Desk System and ServiceNow. •Responded to incidents and service requests for both Airport Systems and Data Center Infrastructure. •Escalated problems to other IT teams when needed and followed up until fixed. •Worked closely with NOC, SOC and other departments to keep systems running smoothly. •Assisted in network troubleshooting and support tasks aligned with CCNA-level knowledge. •Delivered technical assistance with a focus on excellent customer service and clear communication. •Responded quickly to urgent issues to reduce downtime and keep operations running. •Installing and Configuring network equipment's. •Knowledge of IP Addresses, Subnetting, Routing protocols RIP, OSPF, EIGRP, BGP, VLAN, VTP, Inter-vlan routing etc.

•Working in a private Start-Up Organization for Hardware, System and Networking platforms. Administration & Maintenance of 50 Desktops & 2 Servers on dual platform Windows & Linux systems. •Installation of all Microsoft OS and related peripherals. •Installation, Configuration and Maintenance of Printers, Scanner, Monitors, etc. •Installation, configuration and troubleshooting of Windows Servers 2012/2016/2019 and Windows 7/10/11. •Ample knowledge in Widows 7/10/11 and Windows Server 2012/2016/2019. •Installing, Configuring and Maintaining Windows Servers, Active Directory, DNS, DHCP, Group Policy Management, IP •Addressing, File and Storage Services, File Server Resource Manager, Storage Services, Hyper-V, Web Server IIS, Remote Desktop Services. •Creating/Deleting User’s Profile in Active Directory. •Reset passwords, configure accounts and provide system access to users. •Creating and monitoring users email accounts. Diagnose and fix hardware, software, and other systems problems and malfunctions. •Providing technical support across the organization. •Provide end user IT support for Windows 7/10/11, MS Office 2016/2019, Office 365. •Creating Virtual environment using VMware, Hyper-V 2012/2016/2019, installed Virtual Machines (Windows & Linux). •Responsible for System Formatting, backing up and restoring. •Ensuring the proper functioning of all IT equipment to enable users to carry out their work with the least possible downtime. •Updating software with new releases. Keep up to date with the latest technical support tools.