Syed Ghulam Abbas

•Optimize and facilitate Spring planning, daily stand-up meeting, reviews, retrospective, sprint release, demos and other scrum related activities. • Being Agile evangelist, work on a platform wide transformation from traditional Waterfall model to Agile. • Collaborate with product managers and development team to identify and resolve issues, coordinate system requirements, and create product timelines. • Set-up Project in JIRA and update JIRA tool for each quarter deliverables. • In Spring Planning ceremony, ensure that team agrees on Definition of ’Done’ for every item in the Sprint Backlog and for the entire Increment. • Engaged with client in weekly status meeting, and whenever required for unplanned meetings. • Empowered team to become self-organize and grow cross functionality. • Resolved impediments of team members by constantly following up with onsite stakeholders. • Created a project overview document with the help of QA team, which will help any new team members to get a better understanding of the project. • Collaborated with On-Site Coordinator to resolve offshore team’s impediments, functional clarification with On-Site member. • Coach them on the new updates of the services delivered to the new users. • Resolve escalated cases by taking proper follow-ups and preparing reports on the same. • Resolve the customer’s issue satisfactorily. • Following up with the customer after resolution to ensure satisfaction and address any lingering concerns. • Accurate and thorough documentation of the escalation process for tracking the issue, analyzing trends, and improving future support processes. • Acted as a medium between development team stakeholder providing updates on project progress. • Responsible for time tracking and monitor the progress of Sprint deliverables, ensuring that the team is on track to achieve Sprint goals and commitments.

• Java Backend developer with skills for developing Rest API, Micro services. • Handling, managing and deploying applications at higher environments. • Experience in working with Web API calls and JSON. • Experience in developed and securing the applications using Oauth 2.0 authentication. • My role is to update the existing logic configurable, to analyze the performance levels of the services. • Optimize application for maximum speed and scalability. • Breaking down program specification into its simplest elements and translating this logic into a programming language.