Syed Farukh

ServiceNow Agile Scrum Master with 15+ Years of experience in IT industry. Technical expertise in JavaScript, ServiceNow and React.js AI. Responsible for designing, Developement, Administration, Implementation for Servicenow module ITSM, ITOM, HRSD, AI, SPM, PPM etc. Improved CMDB data model aligned with CSDM. Improved CI accuracy using Discovery, Service graph connector, webhook, mid server and integration

work as part of a team developing applications and services using Agile methodology based on user story develop Responsible for acting both independently and as a team member to translate business and technical requirements into well-engineered, tested, and deployed ITSM solutions on the service-now platform. - Responsible for enhancements to functionality that has already has been implemented such as incident, change - Experience with administering and developing software team solutions on Atlassian tools especially Jira and Confluence. - Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics etc. - Custom UI Changes with usage of Web Technologies such as DOM, HTML changes. - Investigate performance issues, learn troubleshooting tools, and use system logs to find issues. - Collaborate with members of project teams to ensure successfully implemented projects which are completed on time and on budget, with a specific emphasis on Incident and Problem Management - ITIL process in ServiceNow: Incident Management, Problem Management, Change management,