Syed Abdullah khawer

•Prepared and configured laptops/desktops for new and existing employees. •Provided daily technical support for hardware, software, and network issues. • Managed user accounts, passwords, and permissions in Active Directory. • Logged and resolved IT incidents using ServiceNow. •Supported Windows 10/11, Microsoft 365, and VPN access. •Ensured smooth device handovers and maintained asset documentation.

As a Board Advisor, I provide strategic direction and industry expertise to support Techzorp’s vision and growth. My focus includes: • Advising on strategic decisions for IT field service operations and expansion. • Guiding business development and partnership strategies. • Providing oversight on client engagement, service quality, and compliance. • Supporting leadership in scaling Managed Field Engineers (MFEs) across regions. • Offering market insights to strengthen competitiveness and growth.

•Conducted physical and wireless site surveys for IT WiFi infrastructure, optimizing AP placement and minimizing interference using Ekahau and NetSpo •Led SDWAN migration and network infrastructure upgrades at Wasserturm Hotel Cologne (Hilton), ensuring seamless transition from legacy systems •Deployed and configured Cisco Meraki MX and MG series devices, validating connectivity, signal strength, and throughput performance •Performed pre and post-migration testing, including speed tests, IP verification, and WebEx troubleshooting in collaboration with Cisco engineers

•Installed and configured POS hardware (touchscreens, printers, scanners, payment devices) and software. •Customized system settings and integrated POS with inventory and payment systems. •Conducted system testing, troubleshooting, and resolved technical issues. •Provided user training and created documentation for system operations. •Delivered post-installation support and performed regular maintenance.

• Interpreted store layouts using IKEA maps to plan and execute installations effectively. •Installed Automated Parcel Systems (APS) ensuring functionality and alignment with IKEA standards. •Collaborated with teams to optimize placement and system integration within the store. •Conducted quality checks and troubleshooting to maintain operational efficiency. •Provided on-site support and feedback to improve installation processes.

● SAP Installation and Other Software Configuration ● User help desk/service desk IT user support. ● Members of the desktop support team ● Migration of Email ● Email management (Office 365 and Google) ● VPN configuration. ● Support for IT users at the service desk or user help desk. ● Computer maintenance and repair. ● Managed hardware and software installation, configuration, and administration. ● Office and Windows support and guidance. ● Electronic equipment troubleshooting and OS installation. ● Windows 10 system conversion

Other software installation and configuration in SAP ● IT user support is available at the service desk/user help desk. ● Members of the IT and desktop support teams ● Email Migration ● Email Management (Google and Office 365) ● Setup of a VPN. ● IT user support is available at the service desk/User Help Desk. ● Computer maintenance and repair. ● Managed hardware and software installation, setup, and management. ● Help and advice for Windows and Office. ● Troubleshooting of electronic devices during OS installation. ● System migration to Windows 10