Sydney Harvey, MAS

Oversee purchasing and warehouse operations in a dynamic environment. Responsible for submitting and tracking purchase orders across a wide range of vendors, verifying pricing, and resolving discrepancies. Serve as primary liaison for a major system upgrade having worked directly with software developers to align workflows, and leading internal training and rollout. · Manage end-to-end purchasing operations: approve sales orders, submit PO’s, verify confirmations, and resolve discrepancies with vendors · Serve as primary liaison between sales consultants and vendors, ensuring timely communication, accurate orders, and successful fulfillment · Oversee warehouse functions: receive inbound shipments, inspect goods, organize inventory, and prepare orders with polished, brand-focused presentation · Spearheaded transition to a new business system: partnered with developers to tailor workflows, provided input on implementation, and led internal training · Developed several custom reporting tools used to track vendor status, sales performance, and profitability · Deliver sales and revenue updates in team meetings · Recognized for high-level organization, adaptability, and continuous improvements that enhance efficiency and service quality across departments

Supported the billing and accounting functions by identifying discrepancies, updating customer accounts, and collaborating across departments to resolve issues quickly and accurately. Regularly produced custom reports for management and worked closely with the CEO to align strategic goals with key financial projects. · Reviewed and verified customer billing to ensure accuracy and resolve discrepancies · Collaborated with Sales and internal teams to troubleshoot and correct billing errors · Generated and maintained custom reports for leadership to support financial decision-making · Processed customer payments and maintained up-to-date account records · Participated in cross-departmental projects, ensuring timeline and quality standards were met · Consulted with executive leadership on project alignment and process improvements · Utilize Smartsheet, Microsoft 365, and Outlook to manage workflows and communication

Served as a key point of contact between customers, technicians, and parts departments, ensuring efficient service operations and a positive customer experience. Managed repair appointments, prepared estimates, and oversaw the flow of service orders from intake to completion. · Scheduled customer appointments and communicated recommended vehicle services · Created accurate repair quotes in collaboration with technicians and parts team · Processed payments and managed extended warranty and insurance documentation · Distributed service work among technicians to optimize shop workflow · Prepared outgoing correspondence and maintained organized service records · Filed invoices, managed work orders, and assisted with parts distribution