Sydnee (Harvin) Smith

Sales Operations Executive @ Public Clothing Company

About

I’m a supply chain and operations professional with experience supporting wholesale and retail businesses through end-to-end logistics, inventory management, and cross-functional coordination.In my current role, I focus on ensuring on-time delivery, improving operational processes, and partnering with internal teams and external vendors to drive efficiency and customer satisfaction. I’ve worked extensively with EDI, order management, and inventory analysis to support business performance.I’m always interested in connecting with others in supply chain, operations, and the apparel/retail space to share insights and best practices.

Country

United States

City

New York City Metropolitan Area

Industry

Sporting Goods

Skill

Customer Experience, Inventory Forecasting, Business Analysis Planning & Monitoring, Calendaring, Demand Planning, Sales Meetings, Microsoft Planner, Merchandise Planning, Business Process Improvement, Inventory & Pricing Controls, Product Assortment Planning, SAP Testing, Fashion Merchandising, Inventory Management, Inventory Analysis, Inventory Planning, Operational Efficiency, Wholesale Purchasing, Microsoft Outlook, Streamlining Operational Processes

Experience

Sales Operations Executive

Public Clothing Company

2024-8 - Present · 2 yrs 2 mos

· Analyze sales and inventory reports to identify trends, optimize stock levels, and support merchandise planning decisions. · Maintain an up-to-date style master document to ensure product accuracy for planning seasonal assortments. · Develop and manage the go-to-market calendar, aligning production, sales, and merchandising timelines for timely execution. · Partner cross-functionally with sales, design, production, and logistics to ensure on-time delivery aligned with forecasted demand. · Oversee the online customer service portal, using customer feedback and data insights to drive process improvements. · Manage and process returns/exchanges, balancing customer satisfaction with inventory control. · Create and implement SOPs to streamline shipment and return processes, improving efficiency and profitability.

Customer Service Specialist

Public Clothing Company

2022-8 - 2024-8 · 2 yrs 1 mo

· Supported demand planning by monitoring stock levels, assessing inventory needs, and providing replenishment recommendations. · Managed seasonal orders (1,000+ per cycle) using ERP (Blue Cherry) and JOOR, ensuring accurate uploads and reconciliations. · Developed and maintained an E-commerce request log, driving an additional $101K in wholesale sales. · Trained sales teams on ERP and order systems, improving accuracy and efficiency of order placement and tracking. · Collaborated with procurement and production teams to ensure balanced stock levels and timely replenishment. · Liaised with logistics teams to monitor order flow and resolve shipment delays.

Contract Associate

TORY BURCH

2022-2 - 2022-8 · 7 mos

· Compiled and analyzed weekly sales and inventory data to support order fulfillment and planning. · Processed rush orders and transfer requests in SAP, partnering with distribution to maintain stock flow. · Identified and resolved order and inventory discrepancies to minimize fulfillment delays.