sweta soni

it system administrator

About

Experienced Technical Support with a demonstrated history of working in the information technology and services industry. Skilled in Cisco Wireless, PHP, ITIL, Public Speaking, and Management. Strong information technology professional with a Post-Graduate Diploma focused in Information Technology professional from Lambton College of Applied Arts and Technology.

Country

canada

City

toronto

Industry

automotive

Skill

sql, java, html, php, css, windows, java enterprise edition, javascript, cascading style sheets, microsoft excel, networking, management, customer service, project management, public speaking, microsoft office, network security, cisco wireless, cisco security, teamwork, computer hardware, itil, team leadership, microsoft word, leadership, microsoft powerpoint, troubleshooting, technical support, active directory, windows 7, office 365, system center configuration manager, printer support, operating systems, microsoft exchange, virtualization

Experience

it system administrator

senior it support specialist

mercedes-benz canada

2019-11 - Present · 6 yrs 11 mos

it service desk analyst

mercedes-benz canada

2017-10 - 2019-11 · 2 yrs 2 mos

premium technical support specialist

dependableit

2017-2 - 2017-8 · 7 mos

Worked on client profile by taking remote access to troubleshoot computer issues as well as other internet based residential services. Performed multitasking between call and chat sessions efficiently using several windows applications and simultaneously determining the root cause of any issue and provide the proper solution to attain customer satisfaction. Developed new process for client evaluation which resulted in marked performance improvements. Supported fast growing technologies in terms of different hardware like Windows, Mac operating system as well as Mobile Devices, Printers and software like Email client, McAfee Anti-virus protection, search engines

Education

government engineering college,patan

computer science

2010-1 - 2014-1 · 4 yrs 1 mo

government engineering college, patan 022

computer science

2010-1 - 2014-1 · 4 yrs 1 mo

lambton college

2015-1 - 2017-1 · 2 yrs 1 mo

In Information technology professional we are getting knowledge regarding different IT related subjects which includes technical subjects i.e basic information related to server, networking, pc repair as well as project management. During my education I have gained knowledge, skills and hands on experience in various areas of Information Technology including but not limited to; Windows operating systems, Microsoft Office, Hardware& Software installation and business management.