Swen C.

- B2B cooperation - Coaching and Training projects global business partner team - Expanding globally partnerships - Event, Road show, open house arrangements - Driven sales volume

• Expanding the business development with domestic and international agencies for collaboration. • The pioneer brings project alone to international Asia market. • Preparing project documents for agents and assisting them in closing deals. • Projects updating and training agents the real estate information in Dubai and Switzerland. • Direct sale for walking clients and well delivers the presentation. Technology Used: ERP System – Sales Force, IOS SuperApp

• Attending client meetings for well-demonstrated real estate’s projects both off-plan and established property. • Achieve tele-calling targets in terms of number of connected calls. • Building relationships with existing clients and expanding the business across overseas agent and broker collaboration. • Conducting business reviews to ensure clients are satisfied with their products and services. • Providing clients with comprehensive product/service consultations and guiding their decision-making process. • Review company practices to ensure clients get maximum satisfaction from their purchases. • Work with internal departments to ensure company meets clients’ expectations.

• Daily outbound & inbound calls in charge of the global region; mainly in APAC and EMEA region to promote the marketing package. • Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package. • Ensure all guests meet the qualifications and details of the participation of each offer as set forth by Anantara Vacation Club and ensure timely and accurate documentation on the Salesforce system. • Preparing proposal, campaign acknowledgment letter, and hotel confirmation letter. • Coordinating with marketing and hotels arrangement; including airport transfer, hotel cash voucher, hotel booking, and club credit for hotel room reserved. • collaborate with the business department campaign and sell discounted holiday packages for potential elite guests. • Training new team members to comprehend product and promotion details and assist team members in closing the deals. • Demonstrating the value of benefits for our existing owners, and managing owner's referral guests who are the potential to become our owners. Alliance of partnership: APAC: Standard Chartered Bank MY / Mastercard CN / HSBC Bank TW&CN / Fubon Bank TW / May Bank MY / CIMB Bank MY / Prudential MY /Metrobank PH / Juneyao Air / EVA Air / Cathay Pacific (Asia Miles) / New World KClub / CR Network华润通 / Thailand Elite Visa Member / K11 Club HK / Standard Chartered Bank MY EMEA: Oman Air / Commercial Bank of Dubai / Emirates NBD / Liv Bank UAE World Elite Mastercard

• Daily outbound calls in charge APAC region contacting potential clients and owners. • Providing proposals according to the owner’s needs and requesting current and future planning for their destinations. • Proposing promotion upgraded projects to apply better ownership tier to meet owner’s traveled to experience. • Enhancing the reputation of the company and demonstrating the value of benefits for our existing owners. • Integrating financial assistance and promotion projects to achieve both client and company benefits.

• Achieved professional insurance licenses of Life, Property, Foreign Currency and Investment Life insurance agents within six months shortly; consecutively reached more than 150% every month. • Established and upheld costumer relationship to assess financial portfolios, taxes, asset inheritance of client accurately. • Completed monthly objective for thirteen consecutive months; produced innovative record of single month by 500% twice; the average annual achievement rate up to 200%. • Presided quarterly performance meeting whilst presented flagship product of company.

• Generated reports, preparing proposals and quotation in order to coordinating between clients and hotel. • Conveyed effective and professional details of the sale to the clients. • Performed hotel site tours with potential clients. • Communicated with between client and company from inside or outside incoming call. • Created and managed company and travel agent profiles on the Delphi or Opera system. • Coordinated necessary arrangements with corporations relating to sales. • Established strong relationships with corporation and travel agent to ensure maximization of hotel revenue.

Graduation Project: The Impact of the Service Quality on Customer Satisfaction and Motivation - A Study of Customer Revisiting Din Tai Fung Restaurant in Taiwan

* academic research fields * paper writing * resource finding and discussion * scholar meeting

Graduation Project Topic: A Study of Correlation between Mood and Appetite Goodwill Ambassador of STUT • Representative of University to participate in charities and contribute to society • Assisted the President of Taiwan • Attendant in Foreign and domestic scholars of Taiwan International Academic Seminar in STUT Award: Cathay Life Insurance Scholarship twice times in Taiwan 2013, 2012