Swaroop Ashley S

Managing five major centers, overseeing electrical systems, UPS, DG, lifts, housekeeping, security, and garden maintenance to ensure seamless operations and efficiency. Reviewing AMC contracts and negotiations, annual budget planning, and implementing cost-saving initiatives across various services. Conducting monthly vendor meetings to enhance service quality and operational effectiveness. Focusing on team building, ensuring Key Risk Indicators (KRI) and Key Performance Indicators (KPI) are achieved, and managing client satisfaction and movement to drive overall excellence.

I managed operations for the South region, HQ offices, and guest houses, ensuring smooth day-to-day functioning across multiple facilities. My responsibilities encompass a broad range of tasks, including vendor management, event coordination, and guest house scouting. I work closely with service providers to negotiate and finalize agreements, ensuring cost-effective and high-quality services. In addition, I oversee cafeteria management, ensuring proper food quality, hygiene, and vendor compliance. I also handle office inventory management, making sure that essential supplies, including stationery, are well-stocked and efficiently distributed to employees. Financial oversight is another key aspect of my role, including petty cash handling, where I maintain accurate records of expenses and ensure adherence to budget guidelines. I am actively involved in project execution and taking over new building set ups, overseeing various initiatives that contribute to office efficiency and facility upgrades. Furthermore, I ensure office cleanliness and asset maintenance, coordinating with housekeeping and maintenance teams to uphold a safe and well-maintained workspace. My role also extends to procurement coordination, where I streamline purchasing processes, evaluate vendor proposals, and ensure compliance with company procurement policies. By managing these diverse functions, I contribute to the overall efficiency, safety, and productivity of the organization’s facilities.

Assistant Facility Manager – HCL Technologies Managed 24-acre Corporate Campus | Facility Operations | Soft & Technical Services Oversight Led comprehensive facility management operations for a 24-acre corporate campus, ensuring efficient service delivery across soft and semi-technical services. Directed a large housekeeping and maintenance workforce, overseeing daily cleaning, deep-cleaning schedules, and periodic audits. Maintained landscaped areas, ensuring regular upkeep, seasonal planting, pest control, and aesthetic standards were met. Supervised cleaning and upkeep of critical operational areas such as cooling towers, DG (Diesel Generator) areas, LT (Low Tension) rooms, and electrical rooms, with strict adherence to safety and compliance protocols. Managed Organic Waste Converter (OWC) operations and dump yard, ensuring sustainable waste management practices and regulatory compliance. Oversaw cafeteria management, coordinating vendor operations, food safety, hygiene audits, and staff deployment. Handled internal audits and facility inspections, preparing documentation and ensuring audit readiness across all departments. Facilitated client visits and walkthroughs, ensuring campus readiness, addressing queries on-the-spot, and showcasing service standards. Ensured fulfillment of all SOPs, SLAs, and KPIs, monitored vendor performance, controlled costs, and managed service escalations proactively. Regularly interacted with client stakeholders to gather feedback and implement continuous improvements in service quality.

During my tenure at Otis Global Service Center and Gainwell Technologies in Bangalore, I was entrusted with a broad array of responsibilities. This included overseeing daily operations such as cleaning, technical maintenance, security services, pest control, and indoor plant management. I also successfully coordinated events, managed procurement and vendor negotiations, handled invoicing and payment follow-ups, and conducted vendor performance evaluations for quality improvements. A key aspect of my role was managing employee logistics on a daily basis. For eight months, I took on the responsibilities of an executive in the absence of an Assistant Facility Manager, which provided me with an opportunity to gain a comprehensive understanding of facility management. My dedication and ability to manage these tasks independently earned me the Rock Star Award. This experience taught me valuable lessons in operations management, client satisfaction, and team leadership, all under the guidance of my Operations Manager.

Helpdesk Operations at client location at EY. Managed nationwide Helpdesk operations, ensuring the timely resolution of IT tickets across all locations. Assigned and tracked over 2000+ tickets, ensuring each was addressed within the designated TAT. Effectively handled 800+ calls, coordinating with local teams to resolve issues swiftly. Additionally, coordinated various events, organized ad-hoc travel bookings, and managed the Building Management System (BMS) to optimize HVAC and CCTV operations.

Worked as an IT Support Executive, assisting employees with printer configuration and management, supporting the network team in connecting LAN cables in EPBX rooms, and installing and configuring landline (LL) phones at employee desks.