Swapnil Shinde
Business Head - Retail Sales and Operations @ Eternity Lifestyles Pvt. Ltd
India
Mumbai
Retail
Budgeting, Store Layouts, B2B Marketing, Recruiting, Investment Portfolios, Warehouse Management, Presentations, Cost Engineering, Productivity Improvement, Sales Execution, Modern Trade, Trend Analysis, Directing Talent, Budget Control, Stock Replenishment, Complaint Management, Analytics, Incentive Programs, Customer Product Training, Distribution Center Operations
Experience

Business Head - Retail Sales and Operations
Mumbai, Maharashtra, India
• Led PAN-India Ops Across 250+ MT Outlets with a Team of 400+ Staff & 16 RMs. • Managed 40 Cr Annual P&L with Strong focus on Profitability & Stock turns. • Directed Brand Portfolios: Opium, Provogue, Esprit, Polar, Royal Enfield & Forca Eyewear • Strengthened VM, Replenishment Workflow, Buyer Alignment & Campaign Execution. • P & L Ownership • Annual Sales & Stock Projection. • Primary & Secondary Target Planning on brand & Store level. • Monthly/Weekly Target Planning & Review. • Budget Allocation. • Cost Reduction. • Detailed Merchandising Planning (SKU, Gender, Price, Material, Color, Size, Shape) based on Sales & Stock Analysis for every store & brand. • Ensure Team Replenish Stocks Weekly, Follow up for PO’s & Coordinate with warehouse Team for Swift dispatches. • Ensure Team tracks Shipments, Ensure Priority GRN, display of the Stocks, arrange for discrepancy Pick up • New Launches Planning & Execution. • Discount. Promotion, Liquidation Planning & Execution. • Stock Correction. • Visual Merchandising - Ensure Stock displayed & highlighted as per Sales Plan & SOP. • Ensure New Launches/Discounted Products to be displayed on Eye level with Props, all the Visuals & Fixtures are maintained in proper condition. • Attendance Tracking of the Sales Staff & Managers. • Planning Monthly local & Outstation Store Visit plan for Sales Managers. • Constant Mentoring & Weekly Review of the Sales Managers based on Target achievement, Market Share, Growth/Degrowth. • Incentive Planning for Sales Staff & Managers. • Recruitment, Training, transfers, Promotion, Replacement, performance appraisal of the team • Store Visits. • Competition Analysis & Feedback on new arrivals, FMS, Price points, Schemes • Market Share. • Vendor Relationship Management. • Periodic Meetings with the Category Teams to understand SWOT. • Introducing New brands, Showcasing new lines. • Handling Customer Repairs/Complaints.

Business Head
Eternity Lifestyles Private Ltd.
Led the national retail business for a diverse eyewear portfolio, overseeing 250+ stores across India including Shopper’s Stop, Lifestyle, Pantaloons & Centro. Directed a large workforce of 400+ front-end employees, 16 regional managers, and merchandisers while driving an annual turnover of ₹42 Crores.

Deputy Manager - Key Accounts - PAN India
Huechem Textiles Private Limited
Mumbai, Maharashtra, India
• Managed MT operations across 200 stores with 180+ promoters. • Achieved 100% secondary sales through visibility, stock-mix & store execution.

Key Account Manager
Huechem Textiles Private Ltd. (Chromozome)
Managed the PAN-India Modern Trade business for Fashion Innerwear & Sportswear brand “Chromozome”, reporting to the Business Head for Modern Trade & E-Commerce. Sales & Channel Leadership · Directed a vast field force of 180 promoters, 8 area managers & 10 supervisors across 200 MT outlets such as Lifestyle, Metro Cash & Carry, Hypercity, Spar, More Megastores & D-Mart. · Built annual sales plans, optimized sales & stock ratios, and ensured 100% secondary target achievement through push–pull strategies. · Executed effective stock planning, store-level product mix decisions, VM improvements, upselling & cross-selling, and superior customer engagement. Operational & Team Governance · Drove daily/weekly analytics from portals; tracked trends and designed corrective action plans. · Orchestrated monthly/quarterly/half-yearly review meetings to realign KPIs and strategies. · Ensured recruitment, training, performance monitoring, and career development for team members. · Managed manpower budgeting, cost efficiency programs, and bottom-line optimization. Trade Marketing & Customer Management · Coordinated promotional activities with marketing teams; planned market schemes & retail activations. · Conducted competitor tracking, market analysis & category feedback sessions with buyers. · Handled escalations and ensured smooth grievance resolution at store and customer level.

Area Manager
Amazon India – Kindle Division
Led Amazon’s Kindle offline retail business across Mumbai, covering 50 MT outlets (Croma, Vijay Sales, Reliance Digital, Kohinoor, E-Zone) and 20 GT counters, managing a team of 40 Kindle Retail Executives (KREs). Business Management · Drove store-wise target achievement, profitability, market expansion and B2B closures through demonstrations & negotiations. · Ensured store readiness through planned visits & VM checks; analysed DSR, MTD, productivity & scaling reports. Team Performance Management · Led hiring, capability-building, retention, appraisals & reward programs for the KRE team. · Conducted monthly meetings, delivered brand training, and ensured 100% compliance to ARISM standards. · Implemented disciplinary systems and ensured accurate reporting & data reconciliation with chains. Marketing & Visibility Enhancement · Executed large-scale marketing campaigns, canopy activities, newspaper inserts, and college engagements. · Recommended high-impact visibility zones for indoor/outdoor branding; ensured demo units & inventory were always adequate.

Cluster Manager - West
AP Group
Mumbai, Maharashtra, India
• Set up MT retail processes for lifestyle products & trained 80+ staff.

Supervisor
Titan Industries Ltd.
Brand Portfolio Management Handled nine major watch brands (Titan, FastTrack, Tommy Hilfiger, Hugo Boss, Xylys, POLICE, Zoop, FCUK, Sonata) and FastTrack Eyewear & Accessories across 15 LFS stores in Mumbai. Operational & Sales Governance · Directed a workforce of 45 CROs, ensuring VM standards, stock health & target achievement. · Conducted competitive analysis, new launch tracking and market share reporting for regional leadership. · Ensured availability of fast-moving SKUs and coordinated dispatches with distribution centres. Process & Marketing Execution · Ensured strict compliance to Returns, Consignment, SOR & New Store Opening processes. · Executed promotions, POSM deployment, SOH changes & store-level communication. Team Management & Performance Improvement · Managed hiring, training, salaries, incentives & attendance systems. · Conducted monthly CRO meetings, reviews, competitive activities, and performance actions.
Swapnil Shinde's Contact Information
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