Shivam R.

Managed closed-won deal execution, including contract validation, quote approvals, and Salesforce record accuracy across revenue workflows. Partnered with Sales, Customer Success, and Operations to streamline deal workflows and improve revenue process efficiency. Developed operational dashboards tracking client usage, performance metrics, and revenue KPIs for executive decision-making.

Processed and validated high-volume usage data for internal and external stakeholders. Maintained 100% accuracy in Salesforce contract modifications and client record updates. Optimized data workflows, increasing processing efficiency by 30%. Produced actionable reports that influenced key business and operational decisions. Ensured compliance, data security, and consistent quality across large datasets. Partnered with multiple teams to improve delivery timelines and streamline operations.

Designed and digitized business forms using Adobe and Google tools, improving data collection efficiency. Transformed physical documents into digital formats, enhancing accessibility and accuracy. Achieved a 95% satisfaction rate among end-users through user-friendly form designs. Improved data accuracy using validation rules and structured digital workflows. Collaborated directly with clients to refine requirements and create tailored solutions.

Provided end-to-end customer support through proactive troubleshooting, issue resolution, and service recovery. • Maintained high customer satisfaction in a fast-paced, high-volume environment. • Collaborated with internal technical and operations teams to resolve complex customer concerns. • Ranked among the top performers nationally for exceeding customer satisfaction and productivity benchmarks.

Delivered accurate and timely troubleshooting support for diverse customer issues. Consistently exceeded performance benchmarks and ranked No. 4 in India for monthly performance. Coordinated with internal teams to resolve escalated technical challenges efficiently. Maintained high customer satisfaction through clear communication and problem-solving. Recognized for exceptional service quality and reliability in high-volume environments.

Provided effective technical support, resolving customer issues quickly and accurately. Reduced average response time through improved troubleshooting protocols. Created and maintained a knowledge base documenting common issues and solutions. Trained new associates, improving onboarding efficiency and team performance. Increased first-call resolution rates by implementing structured troubleshooting practices.

Resolved technical issues and customer inquiries, improving first-call resolution, and response time. • Created and maintained a knowledge base to support training and operational consistency. • Assisted in onboarding and training new team members.