suzie pschirrer

member engagement coordinator

About

✴Customer service manager trained to develop relationships and build a repeat customer base ✴Confident and persuasive communicator and negotiator “It is not your customer’s job to remember you. It is your obligation and responsibility to make sure they don’t have the chance to forget you.” – Patricia Fripp

Country

united states

City

naperville

Industry

consumer services

Skill

retail, customer service, sales, marketing, event planning, business development, fundraising campaign management, time management, merchandising

Experience

member engagement coordinator

naperville area chamber of commerce

2018-7 - Present · 8 yrs 3 mos

counter manager estee lauder

von maur

2011-1 - 2017-8 · 6 yrs 8 mos

* ✴Manager of #1 ranked upscale cosmetic line at Von Maur/Lombard. * ✴Top producing sales person for Estee Lauder at Von Maur/Lombard. * ✴Commission-based sales. Training and emphasis on repeat business, customer to sales person relationship development, cold calling, exceeding customer expectations, and extensive product knowledge. * ✴Promoted from Sales Associate to Department Manager to Sales Manager.

community advisory board member

children's hospital of illinois

2006-1 - 2009-1 · 3 yrs 1 mo

* ✴Hosted 4 events annually (2 family/2 adult only) * ✴Focused on volunteer recruitment * ✴Improved formal processes for volunteer recruitment and retention

business director

peoria ballet co

2005-1 - 2009-1 · 4 yrs 1 mo

* ✴Instrumental in $400,000 capital improvement campaign leading to relocation and renovation of building using multiple channels: corporate calls, direct mail, events, and community networking. * ✴Corporate liaison to marketing company that redesigned and re-launched promotional materials. * ✴Project manager supervising successful relocation of 500 student academy. * ✴Lead negotiator and cold caller to solicit in-kind services and materials. Fostered business relationships for multiple in-kind services including media, materials, and hotel accommodations. * ✴Volunteer manager who successfully boosted volunteerism by 50% using proactive and persistent recruitment strategies.