suzanne gamba

warranty claims specialist

About

Strong verbal and written communication skills. Excellent in building and maintaining customer relationships. Strong leadership and interpersonal skills. Highly motivated and organized. Team oriented. Microsoft Word, PowerPoint, Excel, G-Suite, CRM software experience.

Country

united states

City

towaco

Industry

public relations and communications

Skill

public relations, public speaking, powerpoint, microsoft office, microsoft word, microsoft excel, press releases, intercultural communication, professional writing, word, excel

Experience

server

pals cabin restaurant

1991-2 - 2013-5 · 22 yrs 4 mos

Demonstrated excellent customer service, appointed head trainer for new employees due to strong ability to counsel and train, accomplished top sales for special promotional offers, generated highest sales per shift by upselling and cross-selling, maintained excellent customer relationships, frequently selected to respond to crises, extremely team oriented.

admissions intern

william paterson university

2011-9 - 2011-12 · 4 mos

Assisted recruiters with marketing and public relations of the university, publicly spoke to groups of prospective students and their families about the benefits of the university at open houses and off campus recruiting at high schools, assisted with mail marketing campaigns, maintained transcripts for incoming freshmen and transfer students, and conducted phone campaigns using professional communication.

warranty claims specialist

gaf

2017-10 - Present · 9 yrs

I effectively manage a large workload of claims while simultaneously handling incoming emails and phone calls. I am extremely quick with response time to all customer inquiries. Other key responsibilities include: partner with Warranty Claims Center and Quality Assurance Lab to ensure customers claims are addressed in a timely manner; work effectively with Territory Managers to meet customers’ needs and schedule inspections and proactively follow up with our Field Service Representatives.

recruiting intern

setfocus

2012-1 - 2012-5 · 5 mos

Assisted recruiting staff in selecting and developing relationships with IT professionals who wanted to increase their marketability and improve their earning potential via the company's Master’s Program (an intense career program consisting of in-depth technical instruction combined with unparalleled job search strategy guidance). To learn more about who we are and what we do visit: http://www.linkedin.com/company/setfocus/products

client service representative - small business service division

adp

2013-5 - 2016-8 · 3 yrs 4 mos

Provide excellent customer service to our clients via an inbound service center. Promptly resolve client inquiries in a timely manner by analyzing and assessing the inquiry and establishing a course of action to guide clients to a resolution. Work effectively with other teams to achieve total client satisfaction. Efficient with follow-up to client's requests. Team oriented.

customer care representative

gaf

2016-8 - Present · 10 yrs 2 mos

GAF, founded in 1886, is a $3 billion company with 3,200 employees and is a leader in the building materials industry. As America's largest roofing manufacturer, GAF has built a strong and solid product and customer franchise driven by continuous product innovation and through finding ways to better serve and connect with its customers. GAF has sustained a strong financial and operating performance over the past several years, driven from its leading capabilities, strong culture, and a business that is only partly dependent on economic cycles in the construction industry. Labeled the best in quality and most-recommended by our customers, GAF believes that employees remain our greatest strength and best competitive advantage. Build your future as we build the American dream - one roof at a time.