suzanne donnelly

offering program manager quickbooks canada and us payroll compliance

About

Experienced leader of 100+ highly engaged team members in fast paced environment with strong focus on innovation and customer experience. Strong communication skills within all levels of an organization with an inherent love of learning. Eager to take on new challenges with proven results in many roles of exceeding expectations with each challenge. Experience as Program Offering Manager with increased responsibility and success across the ecosystem. Focused on customer experience while driving continued improvements in business results.

Country

united states

City

reno

Industry

computer software

Skill

customer experience, cross functional team leadership, call centers, leadership, process improvement, management, change management, crm, program management, business process improvement, vendor management, coaching, project management, saas, customer service, call center, product management, team building, business analysis, employee management, performance management, customer retention, team leadership, process management, customer satisfaction, agile project management, strategy, integration, sales operations, training, salesforce.com, account management, enterprise software, team management, operations management, outsourcing, quality assurance, cloud computing, solution selling, start ups, software as a service, customer relationship management, contact centers, strategic planning, microsoft office, microsoft excel, sales, strategic partnerships, compliance program management

Experience

offering program manager quickbooks canada and us payroll compliance

intuit

2017-5 - Present · 9 yrs 5 mos

Payroll Compliance for our QBOP and QBDT Canada offerings as well as US Federal for QuickBooks payroll offerings. Primary responsibilities include working cross functionally to submit compliance changes to the developers to help ensure changes are prioritized accordingly. Additionally I support the Payroll Compliance for the UK Online payroll offering.

senior manager active use at intuit payroll and payments

intuit

2009-8 - 2015-10 · 6 yrs 3 mos

Responsible for a team of 96+ representatives and 8 managers who provide customer care to our new customers with setting up their new payroll and payment offerings. Through our relationships with the customers we work to develop life long customers and drive confidence and expertise for our customers when they use their payroll or payment offering. We work with multiple partners and vendors to deliver on customer experiences. We identify and solve for the customer's business needs across the Small Business Ecosystem.

active use manager

intuit

2008-8 - 2009-8 · 1 yr 1 mo

customer service manager

intuit

2006-12 - 2008-8 · 1 yr 9 mos

customer service representative

intuit

2004-6 - 2006-12 · 2 yrs 7 mos

substitute teacher

washoe county school district

2004-1 - 2004-6 · 6 mos

store manager

wet seal, inc

2000-4 - 2003-9 · 3 yrs 6 mos

offering program manager

intuit

2016-1 - 2017-5 · 1 yr 5 mos

Compliance Offering Program Manager for Intuit's Worker's Compensation Payrment Service and Trupay. Primary responsibilities include supporting and improving SaaS offering for our enterprise customers. Working with the team to conduct rapid experiments with customers and insurance carriers to identify customer's pain points to help drive improvements in the offering. I am also focused on ensuring our carriers have the tools and training they need to deliver amazing customer experience.