Suvarna Deshmukh, RPR, MBA (HR)

In this position I am accountable to deliver a high-volume of top-level candidates, while providing a high-quality candidate and client experience. This position promotes the transformation of TSA, in a way that continuously generates a qualified pipeline of applicants and high-quality hires for current and future requirements. ACCOUNTABILITIES: Recruitment Lifecycle • Lead end-to-end recruitment and selection cycle for a broad range of roles and locations in accordance with, and through the promotion of TSA Policies & Procedures, Employment Standards Act & Human Rights Codes, and Equity, Diversity, Justice, and Inclusion principles. • Consult with Hiring Manager to understand, advise and action an agreed-upon recruitment plan, based on urgency of hire. • Develop creative and strategic solutions to source, attract and select high quality candidates. • Proactively anticipate and identify difficult-to-fill positions and present sourcing solutions to address challenging recruitments. • Review and compose job postings with Hiring Manager, ensuring consistency in applying language across job postings. • Conduct initial phone screens for applicants and provide shortlist of suitable candidates to Hiring Manager with thorough screening notes. • Provide expert guidance to Hiring Manager on interview methods and interview questions, assist in structuring interview tools based on competencies, behaviours, and TSA values. • Conduct reference checks and discuss final selection with hiring manager. • Manage timely communication with applicants and candidates to ensure a positive candidate experience, act as the point of contact for recruitment updates and inquiries. • Develop partnerships with post-secondary institutes, recruitment agencies and employment networks to source talent.

Talent Acquisition: I support and advise 19 hiring managers at The Salvation Army Community Services (Calgary) across all the stages of the recruitment life cycle, serving and collaborating with them as a Trusted Advisor. Sourcing: I source a wide range of jobs across departments and the levels of the organization through a combination of sourcing techniques including social media networking, employee referrals, liaising with post secondary educational institutions, community agencies, immigration services, and employment services. Recruitment: Coordinate recruitment cycle, posting jobs on various sites, resume screening, reference checks, creating job offers. Onboarding & Orientation: Manage onboarding and THQ employee orientation events. Support onboarding projects for THQ employees. Analytics & Special Projects: Perform operational/situational analysis and develop recommendations and documentation for process improvements. Provide talent acquisition metrics and track trends.

I manage payroll, benefits, RRSP, recruitment, onboarding, employee engagement, HRIS, orientation, and terminations for 130 + employees in the Community Services (Calgary) ministry unit.

• Execute day-to-day HRIS administration, i.e., processing all HR related transactions maintaining the highest level of data integrity, timeliness, and confidentiality for retail store employees across Canada. • Manage the HR inbox from employees where general enquiries are made as the first point of contact. • Ensure employee files are accurate and kept up to date in accordance with statutory and company requirements, by maintaining current knowledge of legislation for provinces across Canada.

• Created and updated the company HR policy manual and Employee Handbook in compliance with the British Columbia, and Alberta Employment Standards Code • Maintained current knowledge of local legislation relating to Employment Standards, Human Rights, Workplace Health & Safety and organizational policies and practices

I supported the following programs: - Maternal-fetal Medicine Residency Program - Fellowship Programs (MIS, PAG, PMRS) - Clerkship Management - Payment of residents - Regional On Call Application PGY 2-5 @ FMC, PLC, RGH, and SHC - Support MFM Section

Provided comprehensive administrative support to the Director and a team of 19, assisting with calendar and file management, completing minutes, and compiling complex reports Developed and managed stakeholder relationships through proactive communication, effective liaison and timely coordination of resources and information Prepared, forecasted, and assured the attention of the Director to timelines, monitoring team budget and necessary expenditures through visa reconciliation Guided the team members on behalf of the Director on matters such as reporting, policies, internal, and external communications Anticipated issues, researched information, initiated and composed routine and non-routine correspondence for the Director and followed up on action items for successful completion

I worked at the US Customs and Border Protection (USCBP) and the Canadian Border Services Agency (CBSA) as a Passenger Processing (customer service) Ambassador at the Calgary International Airport (YYC). I was accountable for proactively directing, educating and assisting passengers at the Border clearance while maintaining professional and friendly demeanor. My major responsibilities included the following: - Guiding passengers on using the Automated Border Clearance (ABC) kiosks - Timely resolving customer issues and concerns during border clearance - Providing operational information about flight and passenger services - Determining the eligibility of the passengers to use the ABC kiosks and direct them accordingly - Addressing customer inquiries realted to the airport facility and services - Managing passenger queues for maximum efficiency I am passionate about this role as I feel rewarded - every time my interpersonal skills and customer centric approach, brings smiles on the customer faces.

During my 9 week practicum with the Calgary Airport Authority, I was assisting the Director, Infrastructure (Planning & Engineering department) with all the administrative work for the team of 11. As an Administrative Assistant, I got an opportunity to develop interpersonal and computer skills, as it involved liaising with 12 team members regularly to update the project log and training details on Excel. I played an important role in making the upcoming projects paperless for the Planning & Engineering team by creating the project files on a department specific software (CIP - Construction Installation Permit). My other responsibilities included the following: - Creating business correspondence on MS Word like performance discussion forms, support letters, training needs reports, etc. - Scheduling Bi-weekly meeting series on Outlook - Making team holiday calendar on MS Excel - Digital and physical filing - Data entry with 100% accuracy for a list of 3500 complex project codes - Updating airport building inventory - Providing suggestions to improve the customer service experience - Scanning business cards I thoroughly enjoyed my work there and could completely relate with the organization culture, values and people.

Received a grade promotion to the managerial position for saving 45 minutes per week for the team by identifying a recurring problem, recommending and implementing the solution Created best employee experiences by understanding workforce trends and filling in the gaps, through employee surveys, meetings and one-on-one interactions Facilitated the annual 5-phase Performance Management process for 450 employees As a manager, I was accountable for managing all the HR processes from pre-hiring to retiring for around 450 employees, across 42 branches. My key responsibilities included : Employee engagement - understanding and resolving HR issues of colleagues through in person meetings, phone calls, service requests and emails on a daily basis, within 48 hours Performance Management - managing the 5-phase annual appraisal system for Pune region from self appraisal to finalizing promotion lists Recruitment projects - internal and external - hiring new employees by shortlisting, interviewing and releasing offers to them through campus recruitment and lateral hiring. Also, I was responsible for Open Job Postings within Pune Managing Post PMS issues - resolving post PMS queries/ complaints / handling employee dissatisfaction through in person meetings with the colleague and his business heads, with utmost sensitivity and care 360 Degree Feedback project - identifying raters ( subordinates, peers, superiors) for higher management, getting a feedback from them and shortlisting the apt ones for talent coding Communication Meets - organizing and conducting communication meets for new joinees, privilege bankers, wealth managers, branch managers and sales officers, exclusively for understanding their needs and addressing their concerns

I was responsible for managing all the HR processes end to end of around 432 colleagues across 39 branches in Pune. I stepped up to take up additional responsibilities as my colleague was medically unfit for around 9 months, during which I managed the employee relations for his region of ROMG along with the Pune region. My responsibilities were the same as listed above.

I completed a classrooms program on Conducting Effective Interviews which included all the steps involved the following: 1. Understanding job descriptions 2. Identifying behavioural competencies needed for the job 3. Screening resumes 4. Creating behavioural questions 5. How to ask probing questions to ensure the candidate follows STAR technique 6. 5 point rating system 7. Preparing for the interview 8. How to keep the interview’s conversational 9. Illegal questions 10. Characteristics of an effective interviewer 11. Pitfalls of an interview 12. Making job offers including conditional offers 13. Making interview invitation 14. Onboarding 15. Orientation