Sutikshna Mishra

Responsible for developing training roadmaps for General Insurance employees and Financial Advisors depending on product-based requirements in line with the organizational strategy. Lead L&D e-Learning function Manage all sub-teams in Zone (Assam, Tripura, Orissa, West Bengal, Bihar, Jharkhand, Gujarat) Set up the training structure from scratch Instructional Design for web-based & classroom (virtual & in-person) intended for employees & FAs, Job aids, reference guides, developing training roadmaps Rollout new LMS programs, Track training efficacy AML, KYC training & Insurance awareness campaigns.

Manage all sub-teams in Zone Employee Engagement to maintain competitive edge in marketplace Coaching managers to coach team members, Track training efficacy Explain complex processes, AML, KYC training & Home Loan awareness activities. Identify and conduct training linked with business goals Work with the management team to bridge the gap New hire training and impact on their performance and retention

HDFC Sales Pvt Ltd (Subsidiary of HDFC Ltd.), Delhi Coordinate ongoing training & personal development programs Organize & edit training manuals & other training related materials Other trainings & performance improvement activities, Effective on-boarding, sales and product training for Home Loan, Life Insurance, General Insurance, Mutual fund, Fixed deposits by creating effective training module.

A contractual assignment based out in Gujarat. Products training to 200+ audiences It was direct selling (network marketing) training.

Learning and development activities across the Healthfore Tec. Ltd Conceptualizing, planning, developing and implementing learning solutions and organizational development initiatives. Work with all the departments to understand their learning needs Translate needs into workable solutions. Implementation of learning solutions, assist in recruitment and development of Assessment centres for quality hiring and on-boarding.

Inductions for new recruits, Sales Training, Product Training, Cross Selling, Soft Skills, Team Building workshops, Monthly T&D MIS Timely TNI Exercise, Procurement of Training Modules and successful implementation, successful implementation of Internal Training Programs already in execution.

Built rapport with customers by using procedures learned during new-hire training. Take inbound phone calls, manage and service customers, up-selling and cross-selling, increase revenue and strategic product sales.

Maximum recovery on accounts through outbound telephone calls Ensure customer satisfaction with Outbound calling Grow and nurture customer relationships on every interaction Maintain transactional quality, compliance regulations and productivity as per goals Document necessary account information and offer custom solutions Balance customer interests with the interests of Dell Financial Services.

Take inbound calls and resolve customer complaints Sell products, Identify and escalate issues to supervisors. Provide product and service information to customers.

Changing Role of Learning & Development, Training design and implementation, Adult Learning and Learning theories, Career Development and Career, Management, Leadership Development, Measuring L&D Effectiveness, Learning and Development, Coaching and Mentoring, Creating a Business organizational and HR Strategies