Susheel Manne

•Joined project meetings to understand scope and requirements •Trained new team members on QA tools, processes, and application •Established, documented, and maintained robust quality processes with defined monitoring and control mechanisms for critical processes and products. •Led root cause analysis (RCA) investigations for defects and non-conformances; drove effective corrective and preventive action (CAPA) programs to eliminate recurrence. •Championed continuous process improvement initiatives using Lean, Six Sigma, or similar methodologies, resulting in measurable quality and efficiency gains. •Developed and delivered strategic quality plans and roadmaps for key organizational areas and high-impact projects. •Created checklists, evaluation tools, and standards to keep quality consistent •Kept program information updated in ServiceNow, Connect portal, etc. •Created presentations, meeting materials, and communications for teams and leaders •Organized and ran meetings; sent notes and followed up on action items •Handled program questions and worked with IT to solve bigger issues •Managed biweekly invoicing and supported extra projects •Planned and ran successful evaluation pilots •Stayed flexible and followed company values while managing changing tasks •Defined, introduced, and standardized product life-cycle quality methodologies (including design, development, manufacturing, and post-market phases). •Established and tracked key QA metrics and KPIs; educated cross-functional teams on their use and importance. •Implemented quality gates, risk management practices and validation/verification protocols across the product life cycle. •Served as the primary quality advisor to senior leadership and project teams on compliance, standards, and best practices. •Conducted regular process audits and compliance reviews; ensured timely closure of findings and observations.

 Setup of QA processes and procedures and implemented them.  Training of new team on the QA tools, processes, and existing application architecture.  Day-to-day task management by conducting daily stand-up meetings.  Managed ADO Dashboard for UAT testing.  Conduct Bug triage meetings during UAT testing.  Helping End users in case of issues during UAT testing.  Analyzing trends on Testing KPI’s and assessing risks.  Successfully completed 15 releases from Aug-2023 till Oct-2024  Prepared KT document for end users for ADO on how to raise defects and execute test cases.  Connect with Dev and prioritize the user stories for release.  Prepared stage gate report and Test summary report for every release.

Setup of QA processes and procedures and implemented them.  Training of new team on the QA tools, processes, and existing application architecture.  Day-to-day task management by conducting daily stand-up meetings.  Managed creation and upkeep of complete test case suite for the project in Test manager.  Prepared Master SIT Plan, Performance test plan and IST plan.  Ensured security clearance, access, and account creation for required tools, databases, and environments for new QA team.  Played Business analyst role by preparing user stories and writing acceptance criteria for multiple functionalities.  Prepare Test metric in QTEST for Leadership purpose  Participate in PI plannings to leverage QA work.  Helped Business to understand the QA work and manage UAT.  Participation in Project stakeholder meetings and team lead meetings for issue resolutions and upgrading the knowledge base with innovative discussions on new testing methodologies, procedures, and lean management procedures.  Created RTM (Requirement Traceability Matrix) for FSA to map 2000+ business rules to the test scripts.  Managed MMRs (Monthly Maintenance Releases) as well as CCRs (Code Change requests) for legacy products.  Work with different stakeholders for Test data management and identify different data sources required for different teams.  Collaborate with architects and work with different downstream systems.

 Setup of QA processes and procedures and implementation for the projects  Preparation of resource planning, Master test plans and e-signoffs.  Application Knowledge transfer from Subject Matter Experts (SMEs) and Business Managers for the preparation of Test cases and Scenarios.  Provided project timelines, level of efforts, detailed status reports, risk assessments and gap analysis to all project stakeholders  Defect Management and resolution.  Participation in Project stakeholder meetings and team lead meetings for issue resolutions and upgrading the knowledge base with innovative discussions on new testing methodologies, procedures and lean management procedures.  Prepare Dashboards for reporting in HPALM to simplify the status reporting.  Approve builds in Testing system and provide the daily status reporting.  Helping UAT process for smooth testing to business users on Test Management tools like HPALM.  Facilitating UAT meetings and status meetings.  Analyzing trends on Testing KPI’s and assessing risks.  Developed best practices and procedures to be used by the entire team which spanned various internal projects  Administered and maintained HP Quality Center including creating projects and users, customizing workflows, and training the entire organization of over 50+ users  Responsible for creating detailed project plans and work breakdown structure plans to illustrate resource allocation and scheduling tasks using MS Project  Participated in regular meetings with upper management to communicate accomplishments, plans and issues as well as any risks to the project  Worked with performance team for checking Performance of web applications using Jmeter, LoadRunner.  Collaborate with architects and work with different downstream systems.  Establish a process for different downstream system for Test data dependencies.  Perform test data masking for the production data and have a data copied to Lower environment.

▪ Built of new team of 10 QA analysts by reviewing resumes, interviewing and decision making in hiring. ▪ Setup of QA processes and procedures and implementation for the projects ▪ Preparation of resource planning, Master test plans and e-signoffs. ▪ Application Knowledge transfer from Subject Matter Experts (SMEs) and Business Managers for the preparation of Test cases and Scenarios. ▪ Provided project timelines, level of efforts, detailed status reports, risk assessments and gap analysis to all project stakeholders ▪ Model certification e-signoffs for approved test cases and scenarios for execution ▪ Defect Management and resolution ▪ Participation in Project stakeholder meetings and also team lead meetings for issue resolutions and upgrading the knowledge base with innovative discussions on new testing methodologies, procedures and lean management procedures. ▪ Created RTM (Requirement Traceability Matrix) for FSA to map 2000+ business rules to the test scripts. ▪ Managed MMRs (Monthly Maintenance Releases) as well as CCRs (Code Change requests) for legacy products. ▪ Created Dashboard in JIRA for tracking sprint progress

Setup of QA processes and procedures and implemented them. ▪ Training of new team on the QA tools, processes, and existing application architecture. ▪ Day to day task management by conducting daily stand-up meetings. ▪ Managed creation and upkeep of complete test case suite for the project in Test manager. ▪ Prepared Master SIT Plan, Performance test plan and IST plan. ▪ Ensured security clearance, access, and account creation for required tools, databases, and environments for new QA team. ▪ Played Business analyst role by preparing user stories and writing acceptance criteria for multiple functionalities. ▪ Managed overtime for team of 15+ that included QA team, Business Analysts and Business Operation team. ▪ Validated application API using GET, POST method using POSTMAN, SOAPUI ▪ Provided project timelines, level of efforts, detailed status reports, risk assessments and gap analysis to all project stakeholders. ▪ Participated in bug review meetings to explain and prioritize issues with PM, Development and Product Managers. ▪ Provided test strategies and managed different aspects of testing e.g., Functional, Smoke, Web Service, ETL and workflow testing. ▪ Maintain reports that track progress of Project metrics, KPI’s. ▪ Managed and performed selenium Automation for the application and developed tool for comparing XML which reduced 120 hours of effort per sprint. ▪ Validated the ETL process and data load with migration and integration. ▪ Lead the all the phases of release efforts and working with different downstream applications for a successful release. ▪ Lead every release as release coordinator from handling all release level activities.

Responsible for Analysis and QA of 12 Applications, 14 quarterly releases, 25 Monthly Releases, 10 Sprint cycles ▪ Performed and Documented - Effort Estimations, Risk Management, CR Management, Escalation Matrix, RACI, Functional Specifications, Traceability Matrix, Regression, Issue Troubleshooting, Bug Triage, Daily/Weekly Status Reporting to Business stakeholders & Leadership, Release Approvals and QA Sign off. ▪ POC for Design and Implementation Reviews, Quality Assurance for Engineering, UAT, System Integration, Production Support & external other Teams/Vendors. ▪ Implementation of Innovative Tools & Techniques to enhance productivity of the existing practices. ▪ Working experience with Process owners and Stakeholders across geographical locations. ▪ Good experience in designing SIT, E2E, UAT plan and Quality Analysis across multiple releases. ▪ Leading the Checkpoint calls, triage calls and status calls. ▪ Offshore Defect Manager for Assembly, Integration and Performance Test Phases. ▪ Track and monitor the release progress per the project schedule. ▪ Decision Making to address and prioritize project activities and collaborate with the teams for delivery. ▪ Experienced with front end back end and integration testing of data ▪ Knowledgeable about point of sale and JDL retail systems on Microsoft ecommerce Cloud applications. ▪ Managing stakeholders’ communication. ▪ Delivered 10 quarterly releases without leaking any bugs to production and Provide the Test Sign-off for the release. ▪ Validating all the B2B Microsoft dynamic 365 commerce applications and mange it with UAT testing. ▪ Developed and Validated SQL scripts for both ETL and DataMart Testing. ▪ Developed and Enhanced Automation scripts with on the release basis. ▪ Identifying and selecting the automation test cases using selenium ▪ Applying various designs and documenting the automation test strategy ▪ Creating an automation test plan and getting approval

Participated in Business, Functional and Technical review meetings. ▪ Developed Test Strategy, Test Plan and Test Cases. ▪ Involved in creation of test data. ▪ Performed traceability matrix to map the test cases to the requirements. ▪ Performed Functional Testing based on requirement specification. ▪ Performed System, Regression, Smoke Testing ▪ Reporting Defects and tracking the defects using VSTF. ▪ Coordinated with development team for issues and resolution of defects. ▪ Configuring the Test Environment and Installation of application on the QA Servers. ▪ Performed back-end testing by writing SQL queries ▪ Prepared weekly status reports.