SUSHEEL JAIN

Currently working as Branch Manager .Handling entire branch operations clearing cheques, bills discounting, CASA accounts, Retail trade finance, liability portfolio and cash management. Experience in pre and post loan proposals documents. . Ensuring the proper documentation of KYC and monitoring of AML norms as per RBI guidance. . Effectively handling team of 8 members. . Resolving the issues of customers in short span of time with pleasant attitude. . Ensuring nil NON PERFORMING ASSET(NPA) in branch P&L .Effectively supporting branch audits (internal & external) statutory and RBI audits. .Handling in TDS of depositors issues

Responsible for the administration and efficient daily operation of a full service branch office, including CASA, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Responsible to manage & oversee complete branch activities like: sales, transactions, documentations, business development & team management. Manage a team of relationship officers to drive client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Maintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wise weekly/monthly reviews of sales. Monitor & monitor collections and recoveries of repayments against loans. Conduct field audits and customer verifications. Achieve productivity, efficiency, financial (budget and cash flow), customer service targets and statutory compliance for the branch. Coach and mentor field officers. Maintenance of branch assets. Assess and monitor portfolio quality and loan limits. Develop and implement livelihood advancement and community development initiatives. Implement business vision for each branch to build long term enduring and profitable customer relationships in the branch catchment. Manage & oversee complete branch business and administrative operations of market development, customer acquisition, regulatory compliance & team building. Building a strong relationship with the community through various social and development initiative of the compan.

Core Responsibilities with ICICI Bank Joined ICICI Bank Ltd as Deputy Branch Manager in Oct 2015 and my KRA is Compliance, Customer Service & AML. A. Compliance Comp 1, Comp 2, CAT 2, CAT 5, CAT 20, weekly checking of Key Movement Register, Branch Document Register, Vacant Lockers and Keys, I-Kits and other security item like DDs, FDR, Cheque Books. Apart from this daily EOD checking of ATM Cards, Cheque Book, Debit PIN & Infinity Passwords etc. B. Customer Service Processing of all customer requests like ATM Issuance, Cheque Book, ATM PIN Generation, Card Activation, Internet Banking, Account Activation, Address Updation, Nomination (Addition & Cancellation), Stop Payment, PAN Updation, Mobile Banking and TDS certificate etc. C. SR Management - Timely updation of SRs within TAT. D. Clearing Inward - Outward Clearing including CMS and Corporate Cheques. In absence of clearing house, timely lodging of outstation station cheques and sending them to clearing house via courier and settlement of local cheques with clearing account of Local Banks. E. Dealing in products like Jewel Loan, FDs & KKV (OD FD) F. Billing & Vendor Management - Preparing and sending bill schedules to respective RPCs for timely payment of local vendors and other expenses related to branch. G. Dealing Critical Customer Requests Processing the critical customer requests like deceased claims, name addition & deletion, signature change, lockers issuance, surrender and break open etc. H. Dealing with Channel Staffware Software & FCRM Processing the request of current account holders (Individual, proprietorship, partnership, companies, trusts etc) like signature addition & deletion, ATM issuance, Corporate Internet Banking, mobile banking etc. I. Public Dealing Conducting Financial Literacy Programs, MILAP, Gram Samvad and Kishan Sampark etc in nearby villages and generating business leads. J. Friendly with "Finacle" Banking Software, having good knowledge about branch banking functions.

To be the first point contact with the customer in the branch. Provide customer service and product information Distributing Product information Deliverables Custodian Balance Enquiries for walk-in customers Brief transaction query Balance Confirmation Certificates Obtain referrals from walk-in customers for Current account & Saving account and Demat Cross sell of direct banking channels to walk-in customers to deepen relationships Account Opening – Current account & Saving account/FD Collection of Foreign Currency Cheques Report Generation & filing Customer acquisition through sales to walk in customers, referrals from walk-ins for Current account & Saving account and Demat accounts. Deepening of existing Current account & saving account relationships. Cross-Sell all products & services Generation of referrals from internal database Stop payment Enhance the value of existing accounts of Current account & saving account customers. Retention of accounts

Maintaining data and generating reports  Coordination with Banks  Preparation of BRS,  Documentation and MIS & report maintenance  Explaining customers about the loan products  Cash Handling and customer handling  Take care all the Account related work, Handling emails and to co ordinate with regional & corporate office & other administrative day-to-day activities.