Sushant Kumar

Provided L3 consulting on IT Infrastructure for In House IT/DevOps Team Utilized configuration management tools such as Custom Script Extensions, Azure Automation, PowerShell DSC, and Ansible playbooks. Automated infrastructure provisioning with Terraform and configuration management using Ansible for both AWS/Azure for Windows and Linux based machine. Gateway, Azure Front Door Service, Azure Traffic Manager, App Services and Azure Bastion. Implemented, managed and troubleshoot Azure Web App infrastructure using Visual Studio, Logic App, Function App. Implemented, managed and troubleshoot Azure Governance using RBAC, Access Reviews, Conditional Access, Identity Protection (IAM), MFA/2FA, PIM, Azure Policy to maintain Standard and Azure Blueprint. Managed application security via Key Vault (keys, secrets, certificates) and application registration with Azure AD. Established advanced monitoring for Azure resources using Security Center and Sentinel to identify health issues and security threats. Defined cloud network architecture using Azure Virtual Networks, NSG’s, Azure VPN gateway, and Express Route for hybrid connectivity. Implemented, managed and troubleshot Azure Storage Accounts, Access Keys, and SAS. Helped client to get Azure Landing Zone for same migration from on-prem to Azure Cloud. End to end implementation of CI/CD DevOps pipeline and utilizing all the tools based on customer needs via Jenkins/Azure Pipeline/GitHub Actions. Managing GitHub Code repository, troubleshooting issues related to different branching strategy, helping developers and team. Utilized Jenkins to build, test, create image and then uploading to Docker Hub/Azure Container registry. Utilized Azure Pipeline for feature update on .net apps Dev, Stage and Prod deployment on ESX VM’s. Used the Fortify Security Code Analyzer, Controller and Security Center for analyzing.

Giving consulting on current IT Infrastructure (Azure/AWS Cloud/Datacenter), day to day technical support setting up, fixing, or improving Azure/AWS IT infrastructures/On-premises IT infrastructure. 6 years of work experience with providing IaC in azure/AWS using Terraform. Utilizing AWS EC2 API like Boto3 to provision the AWS resources/AWS CLI for many tasks. Experience with Configuration management tools using Custom Script Extensions/Azure Automation/PowerShell DSC/Ansible playbook for configuration management. Utilizing Terraform Init/plan/apply/Modules/tfstate/Output to provision resources in AWS/Azure. Utilizing Jenkins/Docker Agent to create the pipeline using Groovy Scripting, getting SCM involved. Experience in implementing Azure web App infrastructure using Visual Studio, Logic App and Function App, LAMBDA. Experience in implementing Azure Point-To-Site/Site-To-Site VPN, Express Route/Virtual WAN Experience in implementing the Load balancing like Azure/Aws Load Balancer/ Application gateway/Azure Front Door Service/Azure Traffic Manager/Azure bastion. Experience in working with AWS Service like EC2/EKS/EBS/Cloud Watch/KMS/Cloud/Trail/S3/VPC/IAM/Route53/CFT. Experience in working with Linux Flavors like Ubuntu, Red Hat and CentOS. Utilizing scripting (Python, PowerShell) to get perform various automation. Experience in Docker container/publishing images to Azure Container registry, Docker Hub, running Instance off the image. Utilizing Docker File to create the image, Multistage Build, Distroless Images to save space. Docker Bind Mounts/Volumes/Networking. Experience in Azure Kubernetes Service, publishing container cluster in AKS/EKS using images from ACR/Docker Hub. Utilizing Kubernetes operations for Kubernetes Cluster management. Experience in Code versioning using Git/GitHub like Git branching strategy using Cherry-pick, merge or rebase. Experience in continuous integration/continuous deployment using Jenkins

Provided daily technical support for workstation and laptop issues remotely and on-site, including BSOD and reboot loops. Installed, configured, and managed Windows Servers (2012, 2016, 2019), and upgraded Windows Server versions. Implemented Azure Site Recovery for Business Continuity and Disaster Recovery (BCDR) strategies. Configured and managed load balancing solutions including Azure/AWS Load Balancer, Application Gateway, Azure Front Door Service, Azure Traffic Manager, and Azure Bastion. Implemented and managed Azure Governance using RBAC, Access Reviews, Conditional Access, Identity Protection, MFA/2FA, PIM, Azure Policy to maintain Standard and Azure Blueprint. Managed application security via Key Vault (keys, secrets, certificates) and application registration with Azure AD. Established advanced monitoring for Azure resources using Azure Monitor, Log Analytics, Security Center and Sentinel to identify health issues and security threats. Defined cloud network architecture using Azure Virtual Networks, AWS VPC/NACL/Security Groups, Azure VPN, and Express Route for hybrid connectivity. Implemented and managed Azure Storage Accounts, Access Keys, and SAS. Improved Microsoft Secure Score and Microsoft Security Recommendations via Defender for Cloud. Administering Microsoft 365, SharePoint Online, Teams, One Drive, MS Dynamics, Power Platform. Utilized Group Policy Objects (GPO) for software deployment, printer mapping, and drive mapping. Provided technical support for server issues related to DNS, AD, DHCP, server crashes, slow response, reboot loops, and BSOD errors. Implemented and monitored Datto backup solutions. Tested disaster recovery scenarios for files, folders, hardware, and operating systems. Installed, configured, and managed IIS, AD, DNS, DHCP, and DFRS. Installed, configured, and managed ESX/Hyper-V hosts with virtual machines, including upgrades and updates. Installed, configured, and managed Switches, Routers, and Firewalls.

Duties and Responsibilities: Installation, Up-gradation, Configuration, troubleshooting and management of Windows Server 2008/R2, 2012/R2, Hyper-V, Windows Small Business Server 2008/R2/2011 and Windows XP/Vista/7/8.1/10, HP Thin Client, POS (Point of Sale Systems). Installation, Configuration and Troubleshooting of Exchange 2003, 2007, 2010 and 2013. Restoring individual mailboxes, troubleshooting Outlook issues etc. Office 365 Cutover Migration and Azure IaaS. Installation, Configuration and troubleshooting SQL 2008/2012. Configuring POP3/IMAP mailboxes in Outlook for GoDaddy, Hostway accounts. Using PowerShell to do administrative tasks, automate the task by running jobs, workflow and DSC (Desired State Configuration) to manage configuration drift of the systems in the environment. Using MAX remote management tool to manage servers and workstations remotely which includes managed online backup, managed antivirus, team viewer, disk space etc. Installation, Configuration and Troubleshooting the Thermal Printers and All in One Printers in terms of hardware and software. Configuring printers for scan documents to send to e-mail or shared folders. Installing and configuring Terminal Works for getting the print remotely using TS Print Client and Server. Installation, Configuration and Managing Sonic wall Firewalls, Dell switches, bridges and WAP (Wireless Access Point). Managing Viper E-mail security for quarantined e-mails which falls under the rules defined. Configure and manage backup using Shadow Protect, Backup Assist & Windows Image Backup.

Duties and Responsibilities: Installation, Up-gradation, Configuration, troubleshooting and management of 6000+ Enterprise servers of Windows 2003, 2008, R2, 2012 and Windows XP/Vista/7/8.1. Migration of Windows 2003 server to Windows 2008/2012 and from Windows 2008 to Windows 2012 Server. Using ILO to install OS on blade servers, Installation of Virtual Machines of Microsoft and VMware. Installation, configuration and administration of Print Server for different kinds of printer. Managing and troubleshooting of network related issues directly & remotely in various branches. Handling the team members and mentoring them. Working on the Project / Service Request to be delivered to the client on time as per ITIL change management. Scheduling and performing the patching activity every month after getting approved from the client. Perform Root Cause Analysis as and when asked by the client for any issue which impacted the productivity. Involving in SRT (Service Restoration Team) for any Priority 1 ticket impacting the business productivity. Daily health check for the domain servers in terms of Active Directory, DNS, Disk Space, Servers Uptime and Hardware status using HP SIM and SCOM 2007. Fine Tune the server for any performance issue. Installation, Configuration and Management of SCOM 2007. Providing hardware support on Server issues, On-call support during weekends and after hours. Using SCCM 2007/2012 to deploy Applications, OS & Windows updates on the Servers/Workstations. Using WDS/MDT 2010 to deploy OS and Applications.Documentation and Vendor Management. Projects: Transitioning of IT infrastructure from Giant Arcelor Mittal Steel to CSC and then supporting day to day activities along with improvement plan. Handled all the incoming projects thereafter. Technologies Used: Active Directory, GPO, PowerShell Script, DNS, DHCP, DFS/DFSR, Hyper V, Cluster 2003/2008/2012, VMware 4.0/5.0/5.1, WSUS, SCVMM 2008 R2, SCCM 2007/2012 and Citrix 6.0/7.0.

To provide enterprise level support to Microsoft Client remotely using Microsoft Tool “Easy Assist” for XP/Vista/7 and Windows Server 2003/2008/2008R2/2011. Installation, Up-gradation, Configuration and Troubleshooting of XP/Vista/7 and Windows Small Business Server 2003/2008/2008R2/2011 Operating System. Troubleshooting network related issues for medium size enterprise having few branches in their infrastructure. To make sure the SLA on Severity 1, 2 and 3 does not miss by any chance as that impacts the Microsoft support to the customers. Maintaining the Customer Satisfaction (CSAT) report so as to improve the team performance on the whole. Helping other peer members on the issues at the same time so as to get quicker resolution and thus maintaining a good overall performance as a team. Technologies Used: Active Directory, GPO, PowerShell Scripts, DNS, DHCP, WINS, RRAS, Performance Monitor, Netmon, Procmon, MPS/MSDT, WSUS 3.0, Windows SharePoint Services 3.0/SharePoint 2007/2010 , Windows Deployment Services, ISA 2004/2006/Forefront TMG 2010, IIS 6.0/7.0, NTbackup, Terminal Server, Microsoft Exchange 2003/2007/2010.

Project Management