Susan Honeybourne, BA,CACE

Oversee and coordinate road service operations and billing, driving efficiency and uptime through proactive preventative maintenance strategies for both short- and long-term rental fleet equipment

As a Sales Coordinator at Wesgroup Equipment, I played a pivotal role in enhancing operational efficiency and team integration. I implemented structured onboarding programs that accelerated the transition of new hires from trainees to fully functioning team members, improving overall engagement by 40%. I also introduced SOPs that boosted productivity by 30%. I provided daily support to sales representatives and the finance team by addressing inquiries, resolving issues, and ensuring clear communication. Additionally, I managed inventory procurement, logistics, and equipment transportation, optimizing processes for timely deliveries. Acting as a liaison between the Service and Sales Departments, OEM partners, and external vendors, I facilitated seamless collaboration and operational success.

As a Sales Coordinator at Westerra Equipment, I was instrumental in enhancing operational efficiency and team integration. I helped new sales representatives learn to navigate communication chains effectively to drive results. I also created a Sales Coordinator resource to support training and streamline processes. Supporting sales representatives across eight locations in BC, I developed strong product knowledge in compact construction and material handling equipment, enabling me to provide informed guidance. I provided daily support to sales representatives and the finance team by addressing inquiries, resolving issues, and ensuring clear communication. Additionally, I managed inventory procurement, logistics, and equipment transportation, optimizing processes for timely deliveries. Acting as a liaison between the Service and Sales Departments, OEM partners, and external vendors, I facilitated seamless collaboration and operational success.

As a Purchasing Assistant, I created and received purchase orders, managed inventory levels, and tracked shipments to ensure accurate material stock. I worked closely with the Purchaser, Operations Manager, and Shipping Department to streamline processes and ensure efficient material handling. I was responsible for scheduling multiple project timelines for custom aluminum railing projects, overseeing progress from cutting and welding to painting and shipping. I coordinated workflow, prioritized tasks, and allocated resources to meet project milestones. I facilitated smooth handoffs from multiple sales representatives, tracked work orders, adjusted schedules as needed, and ensured adherence to quality standards while minimizing downtime. My contributions were key in ensuring a streamlined supply chain and optimized production flow for the aluminum railing company.

Through the CACE program, I developed expertise in adult education, program development, and instructional design. I gained the ability to design and deliver learning experiences tailored to organizational and adult learner needs, incorporating key educational principles and theories. I also honed skills in program evaluation, using data-driven insights to improve effectiveness and build capacity. Additionally, the program reinforced professionalism, stakeholder collaboration, and the promotion of lifelong learning principles—key skills applicable across training, development, and leadership roles

Through TWU's BA in Leadership program, I developed key skills in motivating teams, managing conflict, and driving organizational success. I honed critical thinking, problem-solving, communication, and decision-making abilities while gaining expertise in leadership styles, adaptability, and project management. The program also strengthened my capacity for teamwork, active listening, time management, and data analysis—equipping me with versatile leadership and interpersonal skills applicable across industries