susan wolder-williams

owner and baker @ suzieâ s sweet treats, llc

About

Manage ITS HelpDesk in Des Moines, IA for Catholic Health Iniatives. Prior to current position: ITS Supervisor of Computer Operations at Mercy Medical Center ITS Applications Analyst at Principal Financial Group (Mainframe Team) Lead Computer Operator at Principal Financial Group Have background in Project Management, Programming, Computer Operations, Automation of processes, using Sterling Commerce Connect:Direct, Connect:Mailbox, IBM Advantis and PC-to-PC scripting, as well as scripting to bulletin boards from a mainframe. Have IBM Mainframe Operations experience, JCL, VTAM, CICS, CA7/CA11 Scheduling, etc. Published Author for poetry ITIL Foundation trained Professional baker Goals include: PMO Project Management certification HDI Help Desk Management certification Specialties: Management of Help Desk Process automation Project Management & Relationship building Baker Cake Designer and Decorator Business Plan Writer Writer

Country

united states

City

des moines

Industry

hospital & health care

Skill

cake decorat, business planning, management, creative writing, resume writing, news writing, customer service, itil, healthcare information technology, information technology, birthday cakes, wedding cakes, fillings, cheesecake, brownies, pies, cookies, donuts, tarts, platters, muffins, gluten free, revenue cycle, performance reviews, performance plans, positive employee relations, remedy ticketing system, bomgar, windows remote desktop, ca1, ca 11, ca 7, ca 7/11, racf, mainview, omegamon, sysplex, jobscan, customer service operations, customer service management, escalations management, service desk management, hipaa, troubleshooting, bmc remedy, fondant, catering, event planning, corporate events, allergy free baked goods

Experience

owner and baker @ suzieâ s sweet treats, llc

suzie’s sweet treats

2019-12 - Present · 6 yrs 10 mos

its - help desk manager

catholic health initiatives

2008-1 - 2013-2 · 5 yrs 2 mos

Managed a team of the best ITS customer support analysts in the industry.

manager - its help desk

catholic health initiatives mmc dsm ia

2007-3 - 2013-1 · 5 yrs 11 mos

* Manage daily operations of ITS Help Desk staff * troubleshoot problems concerning Help Desk * built ITS Relationships with customer base, etc.

manager - its data center operations and help desk

mercy medical center

2004-8 - 2009-8 · 5 yrs 1 mo

Manage day-to-day operations of Mainframe systems, staff, troubleshooting issues, build ITS relationships between ITS staff, Operations and User community.

its - applications analyst

principal financial group

1980-1 - 2002-10 · 22 yrs 10 mos

* Data Center Operations * Mainframe Operations (1980 * 1996) ITS * Network Administration * 1996 * 2002) * Automation of systemvs utilizing Sterling Commerce Connect:Mailbox, IBM Advantis (Mailbox-to-Mailbox Connections), Installed and utilized Sterling Commerce Connect:Direct Application, scripted code to Mailbox connections, mainframe and desktop. Automated many processes, worked on team that created NACK (Network Administration College of Knowledge) process flows.

owner and baker

suzie's sweet treats

2011-1 - Present · 15 yrs 9 mos

* Made to order Sweet Treats * All homemade with the finest ingredients. Specializing In: Allergy-Free, Gluten-Free and Organic products. Cookies. Cakes. Cupcakes. Cheesecakes Pies. Muffins, quiche and other breakfast items. Now making homemade ice cream! Gift Certificates available. Just In Time For The Holiday Rush * 2014 Suzie's Sweet Treats; Delivery After Dark Last minute dinners; relatives coming in for the holidays? Are you stressed over dessert? Stop! Let Suzie's Sweet Treats take the stress away with our delectable treats. Cakes; cupcakes; cookies (pies available with a one day advanced notice)...just give us a three hour notice and your holiday treats will be at your door * or * you can pick them up. New in 2013 * baking lessons * Suzie's traveling cooking school. Suzie's Sweet Treats where the secret ingredient is "love." Visit my website at: www.SuziesSweetTreats.com Suzie's Sweet Treats now accepts PayPal payments and Credit Cards!

applications analyst

catholic health initiatives

2013-1 - 2016-12 · 4 yrs

Billing & Revenue Cycle - STAR Team

Education

business

2013-1 - 2013-1 · 1 mo

salon franscois school of beauty

cosmetology

1980-1 - 1981-1 · 1 yr 1 mo

inste bible college

teaching

2011-1 - 2011-1 · 1 mo

INSTE is a Bible College which teaches foundational Bible Study and relationship building with Jesus Christ."]

computer programming

1978-1 - 1980-1 · 2 yrs 1 mo

ITIL Foundation Trained","International Who's Who of Professional Management 2002","International Who's Who of Professional Women (2004)","Published Author"]

business

2012-1 - 2012-1 · 1 mo

Creating sound financial business plans for women and minorities in business. Activities and Societies: ISED - Iowans for Social and Economic Development