susan thomas

* Release of Information / Records Management and Storage * Data entry, patient walk-ins, answering phone calls and faxing * Responsible of copying inpatient charts, for transfer or review to health care facilities for the continuation of patient care. * Responsible of protecting the security and privacy of health information.

* Responsible as shift keyholder for opening and closing store. * Managed the computer department in profitability of sales. * Assisted the computer technicians on customer issues related to service orders, return/ exchange and/or product replacement. * Worked closely with sales manager to ensure daily quotas are met. * Managed the sales floor as a (sales leader) to ensure daily revenue goals are communicated and to ensure every department is engaged on driving sales. * Executed the manager on duty role (MOD) by answering telephone calls to rectify customer issues and respond to overhead calls for register overrides and to oversee front lanes for fast and accurate check-out.

* Supervised the appliance department and supported sales managers in driving sales; ensuring that the department's profit and productivity goals are met. * Training and guiding sales team in executing daily quotas. * Maintained situational management of department delivery /installation. * Developed weekly schedules of employee coverage. * Correspondence with sales manager on one-on-one basis to enhance business performance. * Responsible for weekly cycle counts of white-brown goods to ensure accuracy of inventory levels. * Developed and maintained a team-oriented environment.

* Managed front lanes / customer service and assisted cashiers with register transactions. * Responsible for training new recruits on basic register procedures and ensure employees understood company policies. * Handled administrative duties and recorded all cash distributions. * Supervised and motivated employees in daily and weekly tasks.

* Customer Service Representative/assisting medical staff with the organization and preparation of medical supplies for the customers. * Responsible for mailing delinquent letters to customers with follow-up calls. * Answered telephone calls, filing, collecting payments, data entry and clerical duties. * Correspondence with insurance agencies and public/private business concerning past due bills.