Susan Shinoda

Drive GDPR and CCPA privacy compliance initiatives for Brand Expedia including personal data and application metadata registration, right to be forgotten, and right to access privacy assessments. Conduct privacy assessments for product teams and propose practical and efficient technical solutions to minimize privacy risk exposure and maintain compliance. Create privacy compliance roadmap and benchmark metrics to drive project prioritization. People manager for eCommerce risk and compliance team. Partner with product teams and conduct SOX impact evaluations producing risk and control matrices.

Develops a Knowledge Platform to create decision support and optimization systems. • Managed project to support customer training including content and environment readiness • Lead project to update platform infrastructure, including SOC 2 audit preparation

SaaS product searching social media content, analyzing posts using machine learning and presenting data visualizations to uncover insights. • Responsible for release of over 30 new product features and enhancements using Agile including requirements/user stories definition, sprint grooming and planning and acceptance testing, with global teams • Evaluated new feature ideas based on product knowledge, market analysis, customer research, and analyzing instrumentation data • Released machine learning text analytics features, such as social topics, customer journey classification • Led projects to improve data collection while managing costs. Published best practices. • Worked with services teams to identify workflow processes that maximize efficiency • Managed escalations from internal services teams and customer support • Voted MVP by colleagues

• Released boolean-based social data search, responsible for scope definition, feature definition, performance criteria, acceptance testing, incorporating customer feedback, and training • Partnered with Services team and used expert product knowledge to find optimal solutions to complete projects for a large enterprise customer, and released new features as necessary

• Served as Data Product Manager • Researched social data vendors, capabilities and pricing, monitored social data trends • Analyzed data warehouse using SQL, gathered data requirements and defined strategy to improve social data (80M posts/day) while maintaining budget. Managed vendors to maximize data coverage and quality. Improved geographic coverage and country detection by 75% in some countries. • Lead engineering readiness of Customer Journey Analytics from alpha to production

• Setup Agile processes for newly formed teams in Ho Chi Minh City, Vietnam and Seattle • Managed and released online registration and subscription purchase APIs • Managed M&R backlog and releases

File & Serve is a SaaS product that allows legal professionals to electronically send and receive official case documents, managing over 20 million documents across 116 court systems Accomplishments: • Defined requirements and lead cross functional teams to release over 50 product enhancements in both scrum master and product owner roles. • Successfully completed data integrations for 2 major court systems • Defined offshore vendor Service Level Agreements and trained offshore vendor team on product

Digital marketing and technology solutions agency. Accomplishments: • Lead technical project team to build and support Microsoft OEM Connect, an internal global information website supporting Account Managers for Microsoft’s largest OEM customers. Directed team of 12 onsite and offshore developers and testers. Wrote functional specifications for core website and managed project delivery. Created a localization kit for MS teams to offer localized content. • Lead technical implementation and defined functional specification requiring cross-division coordination for the Buy Local System Builder marketing campaign for Microsoft Windows Genuine Advantage; managed and delivered project from concept to production in under 10 weeks

Provides real estate website solutions and data feeds Accomplishments: • Developed front end and backend components to build customer facing websites. Clients include John L. Scott and Coldwell Banker Bain • Streamlined processes to efficiently aggregate, store, and manage Multiple Listing Service (MLS) data. Reduced time to load new MLS data by 50%

Developer of embedded imaging and Internet printing solutions Accomplishments: • Implemented the EtherTalk network protocol stacks to support network printing on Apple computers

8 month program. Courses in: communications, project planning, cost and scheduling, problem solving, risk management, procurement and contract management, leadership skills https://www.pce.uw.edu/certificates/project-management

8 month program. Graduate-level studies in usability study design methodologies and study implementation; visual media topics, such as vision, depiction, icons, typography; user-centered design. https://www.pce.uw.edu/certificates/user-centered-design

Received MSIM Dean's Scholarship 2004 - 2005

Minored in Mathematics