Susan Schaefer

Client Success Consultant @ High School for Public Service-Heroes of Tomorrow

About

I’m a relationship-driven professional with a background in college counseling and student success. My work has always centered on guiding individuals through complex decision-making processes, building trusted partnerships, and driving measurable outcomes—skills that directly translate to managing and growing customer relationships.What excites me about Customer Success is the opportunity to combine relationship management with data-driven strategy to ensure customers realize real value. I’m particularly interested in roles where I can support onboarding, drive product adoption, identify risks early, and partner with customers to achieve long-term success.

Country

City

United States

Industry

Higher Education

Skill

Customer Relationship Management (CRM), Adaptability, Salesforce.com, SharePoint, Excellent analytical skills, Nonprofit Organizations, Interventions, School Social Work, Interpersonal Skills, Microsoft PowerPoint, Presentation Skills, Leadership, Teamwork, Career Counseling, Conducting Workshops, Conducting Meetings, flexible, Problem Solving, Analytical Skills, Flexible Approach

Experience

Client Success Consultant

High School for Public Service-Heroes of Tomorrow

2022-9 - Present · 4 yrs 1 mo

• Manage a portfolio of 330+ client accounts driving onboarding, adoption, and long-term success, resulting in 98% retention. • Lead end-to-end onboarding experiences, aligning on goals, success milestones, and timelines to accelerate time-to-value and product adoption. • Delivered 100% successful client outcomes (96% goal attainment, 0% attrition) through proactive lifecycle and success management. • Design and implement structured success plans and educational resources, helping clients understand processes and achieve measurable outcomes. • Design and implement structured success plans and educational resources, helping clients understand processes and achieve measurable outcomes. • Maintain consistent engagement through meetings, workshops, and progress tracking to ensure high satisfaction and retention rates. • Partner cross-functionally with internal teams to optimize the customer journey and improve overall client experience.