susan ringo

store manager

About

To obtain and grow in a position with a company by using my strong 30+ years experience to generate and increase sales through excellent customer service, Team building and creative visual merchandising. I have 30 years of experience as a Retail Manager and as a Training / Area Manager in industries including general merchandise, hardlines, softlines and specialty retail. I have 28 years of experience in Visual Merchandising and 23 years’ experience in Training. Most recently, I have been working as a Retail Manager at Pier 1 Imports from April 2003 to January 2015. My skills and experiences include: Budgeting, Customer Service, Training, Inventory Management, Loss Prevention, Merchandising, and Recruiting. I hold a Diploma degree in Layout and Production from Art Institute of Houston and hold a Diploma degree in Journalism from Manasquan High School and hold a Diploma degree in Commercial Art from Monmouth County Vocational School.

Country

united states

City

new jersey

Industry

retail

Skill

microsoft excel, microsoft powerpoint, budgeting, customer service, customer satisfaction, customer service training, inventory management, leadership, loss prevention, merchandising, personnel management, human resources, planning and scheduling, recruiting, retail sales, supervisory skills, advertising, graphic design, layout design, journalism, new store openings, store closings

Experience

training and area manager

the museum company

1999-8 - 2003-4 · 3 yrs 9 mos

* Directed workers in a retail setting. * Led a successful sales team. * Managed a store. * Created budgets. * Performed personnel duties such as recruitment, interviewing, hiring, training, evaluation, discipline and job termination. * Greeted and assisted customers. * Monitored sales floor to ensure customer satisfaction. * Mentored staff and helped them handle difficult sales. * Met sales goals. * Engaged in loss prevention. * Assisted and educated customers. * My accomplishments included Visual merchandising for new store openings, supervisor of 4 stores including recruiting, training and inventories, visual merchandise training for new and existing store, generated top sellers with new product lines, promoted positions within through training and team building, increased existing UPT's and AT's, worked closely with home office on different projects.

store manager

the discovery channel store, inc.

1998-5 - 1999-7 · 1 yr 3 mos

* Directed workers in a retail setting. * Led a successful sales team. * Managed a store. * Performed personnel duties such as recruitment, interviewing, hiring, training, evaluation, discipline and job termination. * Greeted and assisted customers. * Responded to customer questions and complaints. * Directed workers in sales, inventory, checking cash receipts and customer service. * Monitored sales floor to ensure customer satisfaction. * Mentored staff and helped them handle difficult sales. * Met sales goals. * Assisted and educated customers. * My accomplishments included Team leader for increased results with new program rollout, assisted with store closing/new store openings.

store manager

payless shoesource

1996-12 - 1998-5 · 1 yr 6 mos

* Directed workers in a retail setting. * Led a successful sales team. * Managed a store. * Performed personnel duties such as recruitment, interviewing, hiring, evaluation, discipline and job termination. * Greeted and assisted customers. * Directed workers in sales, inventory, checking cash receipts and customer service. * Monitored sales floor to ensure customer satisfaction. * Mentored staff and helped them handle difficult sales. * Met sales goals. * Assisted and educated customers. * My accomplishments included Generated increased sales over Ly and plan to move current store status to next level.

training and area manager

record town

1993-7 - 1996-11 · 3 yrs 5 mos

* Directed workers in a retail setting. * Led a successful sales team. * Managed a store. * Performed personnel duties such as recruitment, interviewing, hiring, training, evaluation, discipline and job termination. * Greeted and assisted customers. * Responded to customer questions and complaints. * Directed workers in sales, inventory, checking cash receipts and customer service. * Monitored sales floor to ensure customer satisfaction. * Assigned duties to workers. * Engaged in loss prevention. * Scheduled employees. * My accomplishments included Assisted in new store openings, supervisor of 4 stores including recruiting, training and inventories, generated and increased sales through promotions and programs with the label reps.

training and area manager

fayva shoes

1991-10 - 1993-7 · 1 yr 10 mos

* Directed workers in a retail setting. * Led a successful sales team. * Managed a store. * Performed personnel duties such as recruitment, interviewing, hiring, training, evaluation, discipline and job termination. * Greeted and assisted customers. * Responded to customer questions and complaints. * Directed workers in sales, inventory, checking cash receipts and customer service. * Monitored sales floor to ensure customer satisfaction. * Mentored staff and helped them handle difficult sales. * Met sales goals. * Engaged in loss prevention. * My accomplishments included Assisted in opening and closing stores, Supervisor of 5 stores including recruiting, training and inventories, generated and increased sales through training, customer awareness and special program incentives

store manager

pier 1 imports

2003-4 - 2015-1 · 11 yrs 10 mos

* Directed workers in a retail setting. * Led a successful sales team. * Managed a store. * Performed personnel duties such as recruitment, interviewing, hiring, training, evaluation, discipline and job termination. * Greeted and assisted customers. * Directed workers in sales, inventory, checking cash receipts and customer service. * Monitored sales floor to ensure customer satisfaction. * Inventoried stock. * Mentored staff and helped them handle difficult sales. * Met sales goals. * Scheduled employees. * My accomplishments included Overseeing store closing/new opening, visual merchandise and training for new store openings ,promoted positions within and for other locations through training and team building, top ranked in region for online customer service survey percentages. * Knowledge sets include Customer Service Training, Scheduling software.