susan pierce

* Development of step by step processes for all in-store transactions * Design and implementation of business processes, practices and procedures * Identified opportunities for process improvement and alignment * Communicated process changes for system enhancements * Supported internal & external channels as required * Support of Dealer entity to Corporate ownership conversions * Business Process Support September 1999 – March 2003 * Key responsibilities: * Provided administrative support to Business Process Team and Training Design/Development Team * Preparation of various presentations for Business Process Manager and Training Design/Development Manager * Prepared weekly, quarterly and yearly financial reports for Managers * Cross referenced budget reports versus preliminary reports on monthly basis * Assisted in implementation of Point of Sale system into corporate store locations, which included in-store support, inventory and testing

As Canada's largest communications company, Bell provides consumers and businesses with communications solutions through Bell Mobility, Bell Internet, Bell TV, Bell Home Phone, Bell Media and Bell Business Markets IP-broadband and information and communications technology (ICT) services.SpecialtiesBell Mobility, Bell TV, Bell Internet, Bell Home Phone, Bell Business Markets