Susan Engberson

Analyst @ N-Hance Wood Renewal (Franchisor HQ)

About

Highly motivated individual looking to generate value for your company by applying my knowledge and skills with data and people. Experienced in setting up databases, writing SQL queries, and creating reports. A problem-solver who can explain technical things in non-technical terms. Grasps new technology and ideas quickly.

Country

United States

City

Logan

Industry

Information Technology & Services

Skill

SQL, Microsoft SQL Server, ASP.NET, HTML, Windows, C#, Microsoft Office, Databases, Data Analysis, Salesforce.com, Technical Writing, Visual Basic, Problem Solving, Microsoft Excel, Visual Studio, Analysis, Programming, Troubleshooting, Database Administration, Business Analysis

Experience

Analyst

N-Hance Wood Renewal (Franchisor HQ)

2014-6 - Present · 12 yrs 4 mos

Logan, Utah

Analyze data for corporate management and franchisees to help franchisees run successful businesses. Duties include: • Prepare monthly dashboard reports for franchisees to help them gauge the health of their business • Create reports using MS SQL Server, Excel, and MS Dynamics CRM • Prepare charts and graphs that visualize business metrics for corporate management • Construct surveys with SurveyGizmo • Set up reports with Telerik to be uploaded into franchisee CRM system

Data Analyst

Commodities Risk Analysis

1997-2 - 2010-8 · 13 yrs 7 mos

Developed and maintained Access databases. Created SQL queries. Converted data from different countries and sources into standard formats. Automated processes for collecting data and sending e-mails with Visual Basic. Prepared charts and reports with Excel.

Microcomputer Coordinator

University of Maryland Global Campus

1989-8 - 1996-10 · 7 yrs 3 mos

Developed and documented small database systems. Answered help desk questions regarding software such as MS Word, Excel, Windows, Lotus 1-2-3, and WordPerfect. Trained employees in use of microcomputer software. Tracked annual inventory of computer equipment and developed a barcode system for tracking inventory.