susan ellis

* Transport entry including insurance verifications, coding, records analysis, quality review and filing claims * Patient customer service: answered patients’ questions regarding transports, insurance and invoices * Extensive billing of contracted facilities requiring auditing of claims for correct contract rates * Authorization requests and follow-up for all state and managed care Medi-Cal programs

* I started at the front desk in 1990 and worked my way up to Office Manager in 2005. * Implemented payroll software system * Implemented Quick Books for maintaining and tracking business accounts * Practice management including payroll, hiring and training * Process accounts payable and receivable * Track and report 401(k) contributions * Design newspaper and radio ads, practice brochures, letterhead, etc. using Microsoft Publisher * Troubleshoot office computers including problem solving and installing and upgrading software * Maintain physician credentials with insurance companies and hospitals

* Supervise eighteen staff members * Train new staff members in all aspects of positions * Develop training materials on multiple topics, for team * Develop and document processes * Interview and hire new staff * CMS Compliance Committee: review CMS Medicare and HIPAA requirements and set policies to ensure that the company remains compliant and develop training materials for staff * Work with multiple software platforms – proprietary software, Word, Excel, Outlook, Power Point * Liaise with multiple clients