Susan Bergeron

• Opened and operated a restaurant focused on creating delicious food from fresh, local sources, providing raw nutrient-dense fruit and vegetable juices along with vitamin-packed smoothies. • Responsible for all aspects of the business, from staff and performance management to strategy and execution, including business development, marketing, and sales. • Provided wide-ranging leadership to a team that opened with 6 employees in June 2015 and grew to 20+ employees in 2019. • Recruiter and hired staff as needed, assuming a proactive approach to staff training and development and providing timely feedback to drive increases in individual and team performance. • Responsible for all financial aspects of the company, including financial reporting and payroll and financial analysis, to ensure the restaurant's profitability. • Oversaw all of the restaurant's day-to-day operations, including managing staff and resolving customer issues to maintain customer satisfaction, loyalty, and referral business. • Delivered wide-ranging oversight to ensure compliance with defined business/industry rules and regulations. • Built and maintain long-term, professional relationships with employees and customers based on the level of service and support provided. • Fully responsible for inventory management, sourcing the freshest ingredients to make the juices, smoothies, sandwiches, and soups. • Managed a highly successful business by analyzing operations to implement change to drive operational efficiency and cost-effectiveness. Notable achievements while in the position included: - Started the restaurant from an idea, developing and implementing strategy that increased sales by 20% year-over-year until a relocation, which brought about a 50% increase. - Developed and implemented highly effective brand marketing that led to the business's overall success.