Suryansh Chaudhary

Working with Nolan Transportation Group (NTG)—a Top 4 largest domestic Transportation Management Provider—through Peak Process Outsourcing, supporting NTG’s Atlanta, GA office during afterhours operations. • Managing afterhours tracking & tracing to ensure timely, disruption-free deliveries • Providing competitive rate quotes for spot and contractual loads based on real-time market conditions • Sourcing, evaluating, and negotiating with reliable carriers to secure the best possible rates without compromising service quality • Coordinating with carriers and internal teams to resolve delays, escalations, and urgent shipment issues • Maintaining accurate documentation, live shipment updates, and adherence to operational SOPs

As the Founder & CEO of Eggskart, I lead a growing farm-to-home delivery brand that brings fresh eggs and high-quality meat directly to customers’ doors in Agra and Delhi. Our farms, located on the outskirts of Agra, follow pure organic practices, ensuring that every egg and every cut of meat is clean, safe, and naturally produced. Eggskart was built with a simple idea, to make honest, healthy food accessible to every household. From managing daily farm operations to overseeing packaging, quality checks, and delivery logistics, our team stay involved in every step to maintain the trust our customers place in us. We are proud to support local farmers, create employment opportunities, and serve families who prefer freshness over mass-produced products. With every order delivered, the goal remains the same: providing pure, organic food straight from our farms to your home.

***Kal Freight INC has changed its name to Thrivehive Solutions.***

-Manage customer communications via email, providing timely updates on shipment status and resolving inquiries to ensure high satisfaction. -Dispatch and coordinate OTR (Over-The-Road) drivers for efficient and timely delivery across routes. -Book and track inbound shipments arriving in California from various parts of the United States. -Maintain accurate records of accessorial charges and support the company in reimbursement processes, ensuring faster and error-free claims. -Build and nurture strong relationships with key customers, personally handling high-value shipments to guarantee smooth operations. -Prepare and present detailed reports using Excel, converting complex data into clear, actionable insights for management.

**Scheduled and dispatched containerized drayage shipments between ports, rail yards, warehouses, and customers. **Coordinated with drivers, carriers, and clients for timely pickup (PU) and delivery (DEL) of dry vans, flatbeds, and container trailers. **Monitored Hours of Service (HOS) and ensured drivers’ compliance with federal and company regulations. **Managed shipment documentation including BOL, POD, invoices, TDRs, and container numbers. Tracked containers and chassis using logistics software, ensuring real-time updates for clients. **Planned efficient drayage routes, considering port congestion, chassis availability, and container dwell times. **Handled customer inquiries and escalations, providing updates on container status, delays, or port issues. **Assisted with driver and carrier payment processing, including detention/demurrage charges for waiting at ports or terminals. **Maintained accurate databases of containers, chassis, drivers, and shipments for operational efficiency.

• TMW software - Scheduling, Dispatching and Tracking International and Domestic shipments from different software like SaaS, Omnitracs, Orbcomm etc. plus taking charge of HOS of drivers’ • Handling Paperwork - Border Inspections, BOL, POD, Invoices, Lumping, Scaling, Filing, TDR etc. • Generating PAPS, PARS, ACE, ACI from Border Connect for Cross-Border Shipments • Shipment Border Clearance from Custom Brokers • Communicating with Border Personnels • Tracking CFIA USDA Border Inspections • Generating Fuel Plans • Maintaining Temperature Sheets & Client’s plus Driver’s Database • Communicating and Following up with Clients, Carriers, Drivers & Maintaining Relationships • Paying Drivers, Owner operators & Carriers according to their distance covered • Charging detentions/demurrage according to waiting time • Fixing PU and DEL Apts. with Customers and Updating their Workbench • Tenders Reconciliation on daily basis • Synergizing Documents • Dealing with Inter-departments and ensuring smooth work-flow • Construct reports for higher management and make sure the success of the department • Manpower management and training

**Call Monitoring & Evaluation: Listening to customer calls to assess adherence to standard operating procedures, compliance guidelines, and service quality benchmarks. **Quality Assurance: Identifying gaps in service delivery and recommending actionable improvements to elevate customer experience. **Feedback & Coaching: Providing constructive feedback to agents to enhance communication skills, problem-solving abilities, and overall performance. **Compliance & Regulatory Checks: Ensuring all interactions comply with banking regulations and internal policies specific to SBI Bank. **Reporting & Analysis: Preparing detailed reports on call quality metrics, trends, and agent performance insights for management review. **Continuous Improvement: Collaborating with team leads and managers to implement process improvements and best practices.

📦 Logistics & Transportation Management – Strategies for efficient movement of goods. 📊 Supply Chain Analytics – Data-driven decision-making for improved operations. 🏭 Operations & Inventory Management – Balancing stock levels and demand. 🌍 Global Supply Chain Strategies – Managing international trade and sourcing. 💰 Procurement & Vendor Management – Effective supplier selection and negotiation