Surya Sai S

Designed and delivered enterprise Salesforce solutions using Sales Cloud and Service Cloud to support clinical operations, customer service, and complex sales workflows. Built scalable backend logic using Apex triggers, batch Apex, queueable jobs, and schedulable processes, ensuring bulk-safe and governor-limit compliant execution. Developed reusable Lightning Web Components (LWC) and optimized Lightning pages to improve agent productivity and reduce workflow friction. Implemented advanced Salesforce Flows (record-triggered, screen, scheduled) to automate end-to-end business processes and eliminate manual effort. Designed and enforced a robust Salesforce security model using profiles, permission sets, role hierarchy, OWD, and sharing rules aligned with healthcare compliance needs. Enhanced Service Cloud by configuring case management, Omni-Channel routing, escalation rules, macros, and service consoles to improve SLA adherence. Integrated Salesforce with external healthcare and enterprise systems using REST and SOAP APIs for secure, real-time data exchange. Optimized SOQL queries and Apex performance to support high-volume transactional data without impacting system stability. Led CI/CD deployments using Copado, managing releases, environment promotions, and rollback strategies. Provided post-deployment production support, troubleshooting, and performance tuning for mission-critical applications.

Designed and customized large-scale Sales Cloud implementations supporting enterprise retail sales and account management workflows. Developed complex backend logic using Apex controllers, triggers, helper classes, and asynchronous processing. Built and optimized Lightning Web Components to support sales dashboards, opportunity management, and executive reporting. Implemented Salesforce Flows, validation rules, and approval processes to automate sales operations and reduce manual processing. Integrated Salesforce with internal retail systems using REST APIs to synchronize order, customer, and inventory data. Optimized SOQL and Apex logic to handle high-volume retail data while maintaining platform performance. Led data migration, cleansing, and transformation during platform upgrades and feature rollouts. Implemented reusable Apex frameworks and service layers to improve code reuse and long-term maintainability. Supported sandbox validations, sprint releases, and production deployments in Agile environments.

Supported enterprise Sales Cloud and Service Cloud implementations for internal operations and customer management teams. Developed Apex classes and triggers to support custom business logic and data validation. Built and enhanced Lightning pages and components to improve usability and workflow efficiency. Configured custom objects, fields, workflows, validation rules, and reports. Assisted with Service Cloud features such as case tracking, queues, and internal request workflows. Supported Salesforce integrations through REST API testing and configuration. Participated in testing, documentation, and sandbox-to-production deployments.

Supported Salesforce CRM applications for retail sales and customer service teams. Configured objects, page layouts, and access controls based on business needs. Developed basic Apex classes and triggers for validations and data consistency. Assisted in transitioning users from Salesforce Classic to Lightning Experience. Built and tested basic Salesforce Flows to automate routine retail processes. Supported Service Cloud setup including case queues, assignment rules, and Email-to-Case. Assisted with data imports, cleanup, testing, and release validation.

GPA:3.6/4.0.