Akhil suresh

Handle and resolve 2nd level incidents/tickets in the Service Management Tool, based on priority and quality for the HR applications. Collaborate with Global Application Support Specialist, IT developers and other support teams. Contact with the vendor for any alignments, issues, case/incidents creations, SLA follow-up. Conducts the implementation and maintenance of complex business and enterprise datasolutions to ensure successful deployment of released applications. Prepare status and KPI reports (monthly status report). Prepare technical documentation and updates for Troubleshooting and 1st level support. Prepare training materials and provide training sessions whenever required. Support the onboarding of new team members. Analyze and coordinate release management activities (new releases, features and enhancements). Conduct testing activities (Changes, Releases and Intergration, etc) such as preparation of testing scenarios, reviewing test cases, testing in different instances, updates on testing tool, documentations, and exploratory testing in JIRA. Maintain test data & test users and perform system cleaning activities. Create maintain concepts (Support, release, change and ITSP) and content, manage application related community and docupedia. Participate in continuous process improvement initiatives, collaborate with relevant stakeholders, and attend regular alignments on topics such as interfaces and data security. Provide project support (if necessary for any roll out activities). Support Application/Product owners for the further roll-out of projects in other countries. Prepare pre-roll out activities including change and communication management.

Plan and direct the joining, orientation process for new employees and Conduct onboarding session for new employees. Responsible for recruitment coordination, follow up with the candidates. Also initiate onboarding in SuccessFactors and new hire process. Verify Time & Leave Management for timely and ensure accurate processing of the Monthly Payroll according to the Schedule. Provide payroll input data on monthly basis by calculating the food and shift allowance, also update changes in pay such promotion, off cycle salary adjustments and new hire data. Manages and updates personnel files for old and new hires in the Human Resources Information System(HRIS) database as well in all downstream system including Success factors(Myhr) Verify and perform data entry in multiple systems. Look for variances in the data for correction or further analysis ie, HRIS such as SAP SuccessFactors(Myhr). Analyze and audit data for accuracy, resolve and/or escalate to the stakeholder’s team asnecessary. Initiate Background verifications(BGV) and sharing the report with Stakeholder in atimely manner. Responsible to work on Ticketing to resolve the queries received from the employee inSAP C4C tool. Manage LMS related queries and assign required trainings in LMS. Responding to inquiries regarding policies and programs including benefits, attendance,payroll deductions Responsible for Monthly endorsement of medical Insurance and settlement relatedqueries Validate contract employees invoice and salary data for further process Process HR related vendor invoices on monthly basis Preparing and submitting all relevant HR letters/documents/certificates as per the requirement of employees in consultation with the stakeholders Responsible for offboarding

Responsible for the entire recruitment cycle and sourcing suitable candidates.Identifying, interviewing, evaluating, pre-screening and recruiting candidates throughJob Portals and Employee referrals. Plan and direct the joining, orientation and training process for new employees. Verify Time & Leave Management for timely and ensure accurate processing of theMonthly Payroll according to the Schedule Monitoring the time, attendance and leaves of all staff. Adherence and compliance with the provisions of various Labour legislation (ShopsAct, EPF, ESI, PT etc.,) Registrations & Renewals etc. Process, verify and maintain documentation relating to personnel activities such asstaffing, recruitment, training, grievances, performance evaluations, andclassifications. Manages and updates personnel files for old and new hires in the Human ResourcesInformation System(HRIS) database. Implementing and administering performance management processes as per the PMSpolicy and timelines. Assess training needs and coordinate learning and development initiatives for allemployees Handling of employee grievances/ complaints and disciplinary issues. Act as one point contact in HR for all employees’ queries in regards to all HR queries,policies, procedures etc. Assist in the development and implementation of human resource policies Preparing and submitting all relevant HR letters/documents/certificates as per therequirement of employees in consultation with the management Responsible for conducting employee engagement and recognition activities. Identifying training needs and organizing training programs to ensure maximumefficiency and safety for all employees. Conducting exit interviews and Handling the full and final settlement of theemployees Any Adhoc activities to support the running of the day to day HR Operations.

Completed Master of Business Administration. Specialized in Human Resource and Marketing.