Suresh Sathya

• Led the Cloud Service Provider (CSP) approval process for new Generative AI services on AWS, ensuring compliance and timely deployment • Architected and delivered multiple production RAG-based applications for audit efficiency programs and internal GPT tools using S3, Bedrock Knowledge Bases, OpenSearch Serverless vector store, and Bedrock Agents • Collaborated with development teams to design, provision, and implement infrastructure for Amazon Bedrock and Bedrock AgentCore across Dev, Staging, and Production environments • Authored and maintained all infrastructure as code using Terraform with least-privilege IAM roles, achieving zero manual console deployments • Integrated Aurora PostgreSQL as the structured metadata and session persistence layer; automated knowledge base re-indexing via S3 event triggers and Lambda functions • Partnered with DevOps teams to integrate GenAI services into existing CI/CD pipelines using Jenkins and Bitbucket • Standardized CSP approval templates, reducing new service onboarding time from weeks to days

• Supported enterprise customers across the full suite of AWS storage services, helping them get the most out of their product and support investment • Became an internal S3 Subject Matter Expert (SME) and delivered training on FSx for Lustre to internal and customer teams • Applied advanced troubleshooting techniques to resolve complex, multi-service customer issues — diving deep into root causes rather than surface-level fixes • Partnered with AWS engineering teams to reproduce and resolve critical client issues spanning multiple services • Proposed new architecture designs and infrastructure improvements based on individual customer requirements and workflows • Drove customer communication during critical escalation events, ensuring clear and timely updates throughout resolution • Contributed technical tutorials, how-to guides, and articles for the AWS developer community • Key services handled: AWS S3, EFS, FSx for Lustre, FSx for ONTAP, File Gateway, Tape Gateway, AWS Transfer Family, VPC, Lambda, SQS, SNS

• Led an end-to-end storage migration from Dell EMC VNX and VMAX3 to NetApp FAS and AFF systems — solely responsible for racking, stacking, cabling, initial configuration, POC, and full workload migration across VMware, OpenShift, and standalone services • Designed, implemented, and administered NetApp cluster-mode AFF block and file arrays, Dell EMC VNX, VMAX3, VPLEX, Data Domain, and HPE EVA and MSA storage arrays across a Healthcare enterprise environment • Managed the full storage lifecycle — provisioning, LUN management, LUN masking, zoning, performance tuning, capacity planning, and volume management across the entire infrastructure • Delivered a two-day product training session for a key customer who had been repeatedly escalating tickets due to lack of tool familiarity — escalations stopped completely after the training • Administered VEEAM backup monitoring, tape rotations, and VM-level restores on a daily basis; managed Rubrik data protection across the environment • Performed quarterly DR tests from Production to DR site, maintaining SLA compliance every cycle • Led installation, configuration, and tuning of NAS and SAN infrastructure including NetApp FAS/AFF, Brocade, Dell PowerEdge Servers, Oracle ZFS, and Compellent • Handled NAS file system expansion, space reclaiming, capacity upgrades, and host-end activity for newly deployed servers • Worked with vendors to resolve hardware issues and perform component replacements as needed • Maintained all storage and backup infrastructure in line with best practices, including regular firmware and software updates

• Designed and implemented Converged Infrastructure Solutions across VBlock 100/200, 320/340, and 720 platforms as part of the Dell EMC CSS business unit • Delivered a two-day hands-on training session on EMC Unified Infrastructure Manager (UIM) for a customer who had been repeatedly escalating support tickets — after the training, the customer became fully self-sufficient and escalations stopped entirely • Made a major contribution to the redesign of a VBlock environment for a key Dell EMC enterprise customer, and was present on-site to monitor the cutover through to completion • Implemented end-to-end converged infrastructure solutions combining EMC storage, VMware virtualization, and Cisco networking components using EMC Unified Infrastructure Manager (UIM) • Managed and provisioned compute, network, and storage resources through the Unified Infrastructure Management and Provisioning tool • Configured Cisco UCS Service Profile Templates and Service Profiles, including their association with stateless hardware • Set up and managed zone and zone sets using Cisco MDS enhanced zoning • Provided Level 3 support in collaboration with vendor and support partners, maintaining SLAs across all customer commitments • Troubleshot complex issues across VBlock storage, storage networking, and virtualization components for enterprise clients

• Administered NetApp storage environments including aggregate, volume, and Qtree management across block and file workloads • Managed CIFS and NFS file systems, handling Qtree creation, quota management, and ongoing file system administration • Performed storage provisioning for new hosts, including iSCSI and FCP network configuration and zone setup • Executed data protection operations including Snapshot, SnapMirror, SnapRestore, Vol Copy, and NDMP copy • Managed Active/Active controller administration, ensuring high availability across the storage environment • Handled LUN creation, allocation, and de-allocation for block storage workloads • Managed user access and performed ongoing user administration across the storage platform

• Provided in-depth technical support for HPE Enterprise Virtual Array (EVA) and Modular Smart Array (MSA/P2000) G1, G2, and G3 storage platforms • Supported and configured SAN environments across Fibre Channel, iSCSI, and SCSI protocols, including Brocade and Cisco SAN switch solutions • Managed LUN provisioning and masking across block storage environments • Configured multipathing using Microsoft MPIO and HP Secure Path for HPE EVA, including built-in DSM and logic multipath failover • Upgraded storage controller firmware and disk controller firmware across HPE storage arrays • Supported Fibre Channel HBA configurations and troubleshot connectivity issues across the storage fabric

• Remotely monitored and managed NetApp filers using Data Fabric Manager and Enterprise Monitor, tracking snapshot space, SnapMirror failures, and volume and Qtree capacity conditions • Installed collector software at customer sites via WebEx, including license generation and FTP login setup • Troubleshot collector issues through WebEx, phone, and email, providing timely resolution for customer-reported problems • Managed support cases using Alliance and Vantive web-based tools • Served as an Offshore Data Mart Operations Center engineer, supporting NetApp storage environments remotely for global customers