Surendra Renu

Head of Information Technology Operations

About

IT MANAGEMENT PROFESSIONAL- Offering 22 years of bench marking experience. Top level IT professional with a combination of deep industry know-how & superior personal attributes Skilled in formulating IT Strategy, Policy, and Budget with aligning IT framework and investments with Company goals; Preparing monthly work status reports and updating technology specific documents in ITIL standard. Result Oriented & Cooperative Team Player, who demonstrates persistence, systematically pursues opportunities and excels in achieving company's goals while improving customer experience Experienced in Team Supervision; implementation Server, Network; conducting Trainings and Team meetings; Server, Networking, Antivirus Maintenance; Installation and Troubleshooting; Preventive Maintenance; Installation and Troubleshooting IT Equipment and performing many other activities

Country

Zambia

City

Serenje

Industry

Oil & Energy

Skill

Microsoft Outlook, Office 365, Firewalls, System Deployment, Computer Networking, Server Administration, Customer Experience, Microsoft Excel, Infrastructure, SQL, Computer Hardware, System Administration, Network Engineering, Switches, Network Administration, Servers, VPN, Active Directory, DHCP, Troubleshooting

Experience

Head of Information Technology Operations

Amar Ferro Alloys Ltd

2022-4 - Present · 4 yrs 6 mos

Zambia

IT Manager

Lake Petroleum Ltd

2017-4 - Present · 9 yrs 6 mos

Ndola,Zambia

IT Manager

SGC Investments Ltd

2011-5 - Present · 15 yrs 5 mos

Office administration Team building Supervisory Leadership Problem Solving Good interpersonal relationships High Volume workload Computer literacy

Location Incharge

Zenith Computers Ltd

2004-4 - 2006-6 · 2 yrs 3 mos

o Assembling and Configuring with troubleshooting desktops, laptops. o Installation and troubleshooting of hardware and software. o Installation and troubleshooting of network problem in both workgroup and domain environment. o Installation & maintenance of Windows Server 2003 o DHCP, DNS Configuration o PC Health Check o Preventive maintenance.

Customer Support Engg

HCL Computers Ltd

2001-2 - 2003-3 · 2 yrs 2 mos

o Assembling and Configuring with troubleshooting desktops o Installation and troubleshooting all kinds of printers. o Installation and troubleshooting of network problem in both workgroup and domain environment.