Surbhi Goyal

Grab is South East Asia’s Largest Super-app Platform of Ride-sharing, Food Delivery, Digital payments, Insurance, Maps and Ads Platform - Optimised storage of one of the highly accessed database table of Identity systems (>1 billion rows) used in oAuth flows by creating computation algorithm using cryptography and created SDK to expose its applications, removing underlying storage usage and reducing API latency upto 30% and saving $$. - Improved availability of Tier 0 service Session Manager to 99.99% for all consumers (Passenger, Driver, Merchant) incase of AWS outages by rolling out token fallback. - Designed a full testing strategy (unit testing, integration testing, probing, load testing) along with milestones as per shift-left approach in agile for Tier 0 services, reducing the defects in QA phase. - Identified critical tech debts for roadmap by identifying design and scalability bottlenecks of legacy systems (Ex: auto-scaling policies for cost optimisation, mis-managed go-routines, data archival, cloud security), successfully pushed for prioritization based on impact, created technical design changes and executed along with team of 4 engg

Grab is South East Asia’s Largest Super-app Platform of Ride-sharing, Food Delivery, Digital payments, Insurance, Maps and Ads Platform - Led team of 4 engineers to deliver digital insurance products i.e Timely and secure Product delivery, Rider insurance, Driver Insurance (authentication, plan eligibility checks, claims checks, payment integration & autopay) - Collaborated with product, analytics and insurance aggregator to enable MVP finalization based on technical inputs and phased rollout, performed effort estimation and project breakdown into EPICS and technical jira tasks - Delegated tasks to team based on skill, bandwidth and career goals and oversaw deliverable and rollout. - Created engineering service level runbooks for best practices such as Golang coding guidelines (Managing go-routines, concurrency tasks using channels/waitgroups, circuit breaker design for upstream resiliency), continuous integration (static code analysis), test automation, system inter-operability, standardization of HTTP codes across services, Endpoint monitoring (Datadog/Graphana), oncall roles and responsibilities.

- Led team of 5 engineers and collaborated across 3 domains to define technical design for frauds, risk, scalability and SLA to build Saas marketplace platform using RESTful APIs and offering features like bill payments, mobile recharges, customized deals, serving > 10 M customers in SE Asia. - Created an in-house customized workflow engine using Kafka as a replacement of AWS step function to remove system scalability bottlenecks and optimize costs, increasing system capacity by 80x, reducing latency by 200 ms along with reducing service costs by 30%. - Migrated existing monolithic service to micro-services to make the consumer facing service scalable, fault-tolerant. - Launched master-slave architecture in MYSQL to scale out the DB reads. Created a dynamic configuration manager to render different user input forms for different billpay providers reducing onboarding time to 1 day. - Built a secure and automated online platform to choose relevant insurance and sign up with a single click resulting in 2.15M MAUs. Introduced feature flag control framework in production code deliveries and also integrated Experimentation platform to control the product rollout based on treatment group and segmentation. - Designed an integration framework with standardized API contract to reduce external insurer onboarding time to 2 weeks. - Launched faster delivery for a premium delivery fee which optimized routing and capacity planning to meet delivery SLA’s, and reduced the delays to <1% orders. - Automated infrastructure using terraform and Kubernetes, eliminating manual validation (12% error reduction) in deployments.

PayU is India's leading payment gateway and Fin-tech platform ● Designed, developed, scaled and maintained an autonomous rule engine based on REST API to reduce PayU merchant onboarding time from 3 days to 2 hours including registration, bank verification, fraud detection increasing merchant signups by 38%. ● Led and coached a team of 4 engineers to deliver Coupon service, notification system within 8 weeks. Received Award for delivering third party integrations, internal merchant tracking tools, merchant GST flows after demonetization with 0 defects.

PayU is India's leading payment gateway and Fin-tech platform ● Developed and launched PayLater, marking PayU as one of the first payment player to launch credit based solution in India. Designed RESTful APIs as per REST standards and standardised HTTP codes between frontend and backend servers. ● Introduced caching for faster retrieval of merchant profile data with proper fallback mechanism to persistent storage, system availability ~99.98%

PayU is India's leading payment gateway and Fin-tech platform ● Re-modelled settlement design flows to implement user specific data access rights to avoid human error during data updation. ● Built service to auto-detect system anomalies such as exceptions and errors, reducing failures and autocorrect as applicable