Surayah Esterhuizen

I have been in a management role for over 14 years. My biggest achievement as Call centre manager, has been to encourage people to become more than they thought they could be. I am a very ambitious person,always seek ways of self-improvement. I work hard and and have high energy levels. I am driven by my day to day activities, im a team player who believes success is a combined effort. My experience in Call centre manager, I have learned to manage and support Team leaders and Call centre agents in achieving required input and output standards as well as achieving revenue and client collections target,being accountable for call centre agents performance,through quality monitoring, compiling reports mentoring Team leaders and coaching agents to achieve high performance outcomes I am very attention to detail, always thinking out of the box asking questions that needs to be asked.I am teachable and willing to learn more,and appreciate a company who is able to invest and contribute to my growth and personal development.