Suralai M.

Key Responsibilities: • Manage roaming financial clearing operations, including reconciliation, settlement validation, and billing accuracy for international telecom partners • Monitor partner accounts and transaction data to ensure timely reconciliation and compliance with contractual agreements • Investigate and resolve billing discrepancies and disputes in collaboration with internal teams and global partners • Support high-volume data processing and ensure accuracy of roaming charges and financial records • Collaborate with cross-functional teams (finance, technical, and customer support) to resolve operational and clearing-related issues • Maintain strong relationships with global partners, ensuring effective communication and timely issue resolution Accomplishments /Achievements • Improved settlement accuracy by identifying and resolving billing discrepancies, reducing financial risks and partner escalations • Streamlined dispute resolution processes, enabling faster turnaround and enhancing partner satisfaction • Strengthened reconciliation efficiency by validating account data and supporting timely clearing cycles • Enhanced contract compliance by ensuring adherence to roaming agreements and settlement procedures • Contributed to process improvements that increased operational efficiency and reduced manual errors in clearing workflows

Key Responsibilities: • Lead a service and delivery team dedicated to understanding and addressing specific customer needs. Collaborate with the pre-sales team to gain insights into customer strategies, pain points, and operational challenges. Drive continuous sales through effective operations and identify new service opportunities. • Project and Risk Management: Utilize internal and partner resources to manage delivery projects, ensuring progress and quality while mitigating risks. Oversee project delivery to meet customer expectations and uphold high standards. • Customer Satisfaction and Relationship Building : Act as the primary contact for customer satisfaction, addressing complaints and non-technical issues. Maintain and enhance customer relationships to establish a win-win partnership based on mutual trust and continuous improvement. • Network Assurance and Security: Collaborate with the MA Engineer to ensure the routine fulfilment and continuity of network services. Address Cybersecurity and information security concerns to safeguard the network and manage maintenance renewals.

Key Responsibilities: • Handles and manage customer projects on behalf of Managing Director together with Operations and Sales. • Work closely with operation stakeholders in planning and executing assigned projects • Work with senior-level executives and project managers across the enterprise to keep abreast of and monitor projects, operational decisions, scheduling requirements, and/or contractual clarifications, to identify opportunities to ensure successful and timely implementation/execution • Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals. Support the MD by providing relevant briefings, updated reported on a range of matters • Provide high-level administrative support to the executive team, scheduling meetings, and coordinating arrangements. • Collaborate with other team members to ensure seamless coordination and execution of tasks. • Handle ad-hoc projects and tasks as assigned by the executives. • Other duties as assigned.

Key Responsibilities: • Provide support and working with Professional services on Sales opportunities and following up internally on the requirements. Look after all tracking, reporting within team on project engagement. Ensure the project status in on track with on-time delivery. • Support on use cases collective to create local data service catalogue offering to Professional services to expand sales engagement. • Setting priorities, formulating a method of course of actions for self and others to follow. Planning appropriate allocation of resources in professional service tool (Kimble, Sales Force) • Align on Kanban Framework, provide support and enable JIRA alignment in regional projects to Global visualization level. • Facilitate team workshop, activities arranging. Working with team across department to share what team expected from the workshop. Accomplishments /Achievements • Enabled a complete service offering for a global data intelligence team as part of HERE professional services offering. Provided the long-term maintenance project and achieved $500K USD in revenue contracts, followed by an expansion contract. • Developed the first of global JIRA Kanban board to align regional projects and provide a global view of Local Data services. Visualize related tasks and activities on a single platform and reduce the risk of delayed deliveries and help to improve project management and increase efficiency. • Promoted Media Observation services and delivered the 1st public tenders in EMEAR to enable DSA team and customer to access precise and relevant news and articles that align with their requirements. This has increased search efficiency and effectiveness, reduced scope of searching and focus to their interest of source data.

Key Responsibilities: • Partnership management handling business agreement, collaborations for issues relates to pricing plan and negotiation, business agreement and collaborations including review overall business processes to bring up more business and improve operation efficiency. • Launch Sale promotion package and Sale Matrix Authorization to drive event marketing with sales target. • Manage Budget and revenue generation investment analysis, CAPEX-OPEX, P&L Planning and Strategy in respective Sale projects. Accomplishments /Achievements • Created the calculation tools for Sales align with sales authorization and finance policy. Improved and reduced risk of under-price selling in any service or projects. • launched the 1st of Symphony submarine cable of Malaysia-Thailand-Cambodia. Be part of the team that worked with overseas partners on agreement review and pricing model both buy and sell followed by the market and pricing dynamics. • Created network cost structure model to develop price calculation Achieved a comprehensive model to improve sales authorization policy, reduce the risk of financial performance increase revenue.

Key Responsibilities: • Partnership management handling business agreement, collaborations for issues relates to pricing plan and negotiation, business agreement and collaborations including review overall business processes to bring up more business and improve operation efficiency. • Be consultant to Presale team for the solution for local connection to improve customer ‘s requirement both technical and pricing. Accomplishments /Achievements • Promoted new local partner/provider following global service qualification policy to increase more options for sales to offer service to customer. • Launched the first international circuit via terrestrial cable to support customer in Myanmar. This achievement has the potential Increase more business opportunity and improve quality of service for customer by providing various options of international connectivity to fulfill customer requirement and driving business growth.

Key Responsibilities • Managed pricing and negotiations for local and international circuits with global partners • Maintained partner relationships and supported business development opportunities in Thailand • Conducted budgeting, forecasting, and performance analysis for telecom services • Supported presales teams with technical and pricing solutions to meet customer requirements

Key Responsibilities • Provided technical support to corporate customers, resolving internet and email-related issues • Monitored network performance and proactively communicated service interruptions • Delivered customer-focused solutions and support via phone, email, and on-site visits • Prepared operational reports and supported continuous service improvement

Key Responsibilities • Provided administrative support including scheduling, documentation, and coordination • Managed product samples, inventory tracking, and reporting for the product team • Coordinated with suppliers and internal teams to support business operations