Suraj Dewani

• Managed end-to-end community engagement and support operations, enhancing user experience. • Conducted fraud analysis and resolved customer queries via support emails, ensuring operational efficiency. • Oversaw social media management, creating engaging content for LinkedIn, Reddit, and Discord communities. • Reviewed and approved referral program requests, fostering trust and engagement with users.

• Managed Zuru's social media platforms to enhance customer engagement and loyalty. • Handled email correspondence for issue resolution, ensuring high customer satisfaction. • Oversaw product replacement, refund, and giveaway processes for seamless transactions. • Demonstrated strong organizational skills to maintain smooth processes for an enhanced customer experience.

• Developed effective conversational scripts to enhance customer interactions and streamline communication. • Utilized Freshdesk, FreshCall, and FreshChat tools to manage customer inquiries in a fast-paced environment. • Documented call details and customer interactions to improve service quality and follow-up processes.

• Reviewed departmental performance to identify areas for process improvement and operational efficiency. • Collaborated with leadership to enhance procedures and practices, focusing on customer satisfaction. • Established competitive goals and strategic business plans to drive growth and success.

• Responded to customer inquiries and resolved complaints using expert product knowledge. • Established professional relationships with customers through effective online communication. • Managed customer accounts and implemented changes as per requests, ensuring satisfaction. • Maintained outstanding attendance and punctuality, demonstrating commitment to the role.

• Assisted teachers in planning engaging lessons and unit studies to enhance student learning experiences. • Supported the administration of student assessments and standardized state tests, ensuring compliance and accuracy. • Documented student attendance, participation, and assignments to maintain accurate records. • Developed lesson materials, visuals, and digital presentations to supplement lesson plans, fostering a dynamic learning environment.

• Managed routine and advanced administrative duties for visiting faculty at U Will Commerce Classes. • Prepared attendance records and verified essential documents, ensuring compliance with admission protocols. • Conducted bookkeeping, typing assessments, and maintained organized filing systems for efficient paper management.