Gregory Keefer

- Cut and shape all our custom steel tubing per our CAD specfications - Continually work on improving our build processes to maximize efficiency - Collaborate with a small group of like minded inviduals to tune our ride - Fit up and tack in every frame in fixture, ensuring each one is sequenced to our specification - Support Events to ensure our customers and potential customers are able to enjoy the ride to the fullest extent.

incognito cycles is a custom, hand made frame operation located to Fort Collins Co; building bicycles for dirt worshippers and all of their off-road adventures. I construct bicycle frames and other components out of steel and titanium utilizing the best joining method for the job. The goal is to deliver the best possible machine for the application using the best materials available.

Supported Confluence, Stride, HipChat, and Jira products‬ ‬‭Diagnosed and resolved critical customer issues involving code error‬ diagnosis, debugging, validation, and RCA‬ ‬Enabled replication and debugging of issues to verify product-related bugs‬ ‬‭Developed and maintained knowledge-base articles,feature requests and documentation to‬ help customers self-resolve issues‬ ‬‭Worked closely with Product and Engineering teams to ensure quick‬ ‭resolution of customer issues‬ ‬Provided a high level of customer support, exceeding expectations with empathetic advocacy

-Developed relationships with customers through successful management of product and service delivery -Maintained up to date with bicycle technology regimen to better meet the customer's needs -Diagnosed and tracked repairs, their causes, scheduled mechanics and processed warranties -Maintained updated customer profile information -Developed multiple repair estimates to better the customer's experience -Assessed customer's repair needs to ensure seamless execution -Managed appropriate timelines regaeding bicycle repair costs and completion dates.

• Designed complex scalable NAS configurations based on customer needs * Support for all NAS related operations on multiple platforms (VMware, Linux, and Windows OS) • Conducted quality control for complex NAS builds and deployments • Practical working knowledge with Data ONTAP 7 and Cluster Data ONTAP 8/9 Operating Systems • Defined, scheduled and executed external/internal infrastructure maintenances with Netapp filers, including: FAS3XX0, FAS22X0, DS4243, DS2246 • Handled medium to large configuration solutions with varying complexity • Managed, configured and supported SnapMirror, SnapRestore and Snapshot • Configured and supported Isilon NL and X Series Nodes, OneFS, SyncIQ, SnapshotIQ and SmartQuotas

• Designed intermediate to complex scalable SAN configurations based on customer needs • Supported EMC VMAX and VNX product lines based on customer specific needs • Executed maintenances involving RPA, OR Sessions and Mirrorview cutovers * Support for all SAN related operations on multiple platforms (VMware, Linux, and Windows OS) • Defined, scheduled and executed external/internal infrastructure maintenances • Supported maintained shared and dedicated Brocade fiber network • Maintained a complexly large storage environment while adhering to little to no downtime

• Resolved customers growing infrastructure needs with Direct Attached Storage solutions utilizing the MD3x product lines • Completed builds and maintenances on time; delivering zero down time experiences • Developed standards and policies for respective technology domain • Worked and aided internal product team with testing new storage devices for upcoming launches • Trained and on-boarded new Level 1 engineers; bringing them up to speed with our processes

• Metalsmithing (WLDG 1401) • Intro to Gas Tungsten Arc (GTAW) Welding (WLDG 1434) • Art Metals (WLDG 1405) • Applied Metal Design (WLDG 1476) • Adv TIG Welding (WLDG 2451) • Metal Sculpture (WLDG 1408)

-Arrival in Santiago Chile -Travel to Coyhaique, NOLS Patagonia Headquarters and prepare for semester -30 days backpacking in Patagonia backcountry with mountaineering attempt -30 days sea-kayacking in open and covered water areas -Plan and execute 10 day small group expedition utilizing the skills learned over the semester