sunny wahi

network analyst

About

Experienced Information Technology Project Manager with a demonstrated history of working in telco and ecommerce. Skilled in Cloud Architecture, IT process management, IT Strategy, Project Management, Change management, and coaching and developing new and existing talent. I love talking shop with entrepreneurs and others with big ideas. If you have an idea to bounce off of me, I'd love to help. If you need to look after data analytics, system design, or working out the kinks in a tech team, let me help.

Country

canada

City

ontario

Industry

telecommunications

Skill

troubleshooting, networking, telecommunications, customer service, technical support, cabling, wireless networking, wireless, help desk support, call centers, operating systems, cisco technologies, coaching, account management, voip, windows server, windows, system administration, problem solving, routing, network engineering, software documentation, technical writing, network administration, network design, firewalls, network architecture, project management, switches, microsoft exchange, linux, call center, cpe, customer relations, microsoft office, tcp/ip, dns, routers, testing, software installation, iis, vpn, dhcp, ethernet, ospf, it strategy, it service management, product management, product innovation, business process improvement, cloud computing, powerbi, amazon web services, communication, leadership, teamwork, personal development, time management, life skills, business analysis, decision making, management

Experience

it project manager

sweetlegs clothing inc.

2017-6 - 2019-6 · 2 yrs 1 mo

* Design and maintain corporate cloud strategy and architecture * Integration and management of a warehouse management system * Creating RFP's * Evaluating and recommending software platforms to fulfill business needs * Vendor management * Change management of both people and tech * Directing in house development * Set up projects in line with PMP practices * Management and maintenance of ecommerce stores * Implementation and development of a rewards program * Analyze business intelligence data to inform business cases, business policies and procedures * Setting up a forecasting system for future orders * Roll out communications of issues to a distribution team * Maintaining interoffice network * Investigate, patch and fix security breaches * Farm out development work to agencies * Research and implement techniques/software/policies to drive customer retention * Wordpress Maintenance * Cpanel administration

senior technical support representative

mdware software

2002-10 - 2005-2 · 2 yrs 5 mos

* · Setup and maintain an IIS server running PHP on server 2003 * · Liasing between software developers and customers * · Training newly hired technical support representatives * · Troubleshoot operating system issues with clients. * · Troubleshoot company software issues with clients. * · Testing point of sales software pre-releases. * · Training customers on point of sales software. * · Making design recommendations to the program. * · Researching various problems for developers and customers * · Setting up and supporting peer to peer networks. * · Setting up a computerized inventory system

network analyst

south bruce grey health centre

2020-3 - Present · 6 yrs 7 mos

senior network administrator

gbtel

2019-6 - Present · 7 yrs 4 mos

network and system administrator

bruce power

2011-10 - 2017-6 · 5 yrs 9 mos

customer support technician

bruce power

2009-8 - 2011-10 · 2 yrs 3 mos

* · Ensure that trouble tickets sent to other departments from my department are followed up * · Troubleshoot and install TV services as needed if shortages in Install & repair dept * · Set up tests for new equipment provided by vendors to ensure they meet Bruce Telecom's * operational requirements. * · Investigate current policies and procedures regarding setup and installation of customer premise * equipment to see where there may be room for lower costs and increased efficiencies. * · Troubleshoot problems with customer websites * · Research and troubleshoot connectivity problems with various customer applications * · Troubleshoot wireless and wired networks on home and business networks * · Still doing all tasks assigned previously from Feb 2005-Sep 2008 * · Resolve trouble tickets that have been escalated from other technicians

installation and repair technician

bruce power

2008-9 - 2009-8 · 1 yr

* Troubleshoot dialtone/dsl issues * Install cabling in houses * Install various telco equipment as directed.

helpdesk at

bruce power

2005-2 - 2008-9 · 3 yrs 8 mos

* Telecom * · Troubleshoot internet connections * · Troubleshoot dial up analogue modems * · Batch testing modems, routers and set top boxes * · Train new hires to work at the help desk * · Escalate problems to various departments and senior staff as required * · Answer emails from customers about their internet connections * · Answer calls from potential customers about any technical questions that they might have * · Research and implement solutions to unknown problems * · Create support documents for internal and external use

programmer

nortel

1998-1 - 1999-1 · 1 yr 1 mo

* · econciled some company accounts. * · Managed daily General Ledger updates. * · Developed an application for electronically sorting, archiving and retrieving the departmental * invoices in Visual Basic. * · Acted as level 1 support for the Canadian accounting department.