Sunil Roby

• Lead technical writer across diverse, high-impact projects spanning infrastructure, cloud solutions, eLearning, and financial services. • Spearheaded documentation strategy and delivery for various projects ensuring alignment with client standards and compliance requirements. • Directed end-to-end creation of eLearning content and LMS modules using tools such as Articulate Rise, Camtasia, and Microsoft Style Guide (MSTP). • Oversaw cloud and infrastructure documentation ensuring accurate and secure content for highly regulated environments. • Managed project documentation and compliance reporting maintaining adherence to financial industry regulations and internal quality standards. • Led technical documentation including knowledge base articles, API documentation, and ITIL-aligned service management documentation. • Collaborated with cross-functional teams, including DevOps, Product Owners, SMEs, and QA to streamline documentation workflows and improve delivery timelines. • Trained and mentored junior writers, fostering a culture of continuous learning, peer reviews, and style compliance. • Championed the adoption of cloud-based tools and agile methodologies to enhance documentation efficiency and quality.

Architecture & Prod Team: Roles and Responsibilities: Worked closely with management spearheading documentation repository from scratch. Constantly collaborating with stakeholders & leadership on documentation roadmap. Developed and implemented Jira Dashboard in which a couple of widgets can be used as que based system using JQL. Running complete sprint ceremonies for both ARC and Prod Teams. Skilled in identifying documentation needs, plan, design, develop, and publish documents. Created Live Dashboard using Jira APPFire. Acting as both Scrum Master as well as Manager Documentation for both ARC and Prod Teams. Composed performance reports on various Design Review, Pull Request, and Review Tickets using Azure Reports. Composed dev checklists for smooth operation excellence. Highlights & Achievements: In process of building a full document repository for product AtlasFive. Constantly working with L&D Teams in enhancement of KingCobra Training Program. Consolidating the SharePoint repository with both documents and videos simultaneously

MIS: Roles and Responsibilities: Hired & Managed technical writing team workload and distribution. Worked closely with management spearheading documentation repository from scratch. Constantly collaborating with stakeholders & leadership on various products and projects and their documentation requirement. Developed and implemented KPIs to track progress to key metrics & goals. Established and fostered a working relationship with various stakeholders and teams. Skilled in identifying documentation needs, plan, design, develop, and publish documents. Conduct team-building exercises and helping the team to work effectively. Composed and trained teams on various kinds of documentation: installation and upgrade guides, API guides, process documents, hardware guides, and end user guides. Facilitated the training function for the documentation team in India Highlights & Achievements: Built a full document repository with product documentation for 8 products Hired, Trained, and managing a Team of 6 Consolidating the SharePoint repository with both documents and videos simultaneously Initiated and overseeing the CRM – SalesForce Documentation

Working on the product documentation that involves how-to guides, instruction manuals, user guides, online help content, and product FAQs Developed a knowledge base with interactive e-learning session using Adobe Captivate for Dev.Ops, TechOps, AppSupport, HelpDesk, and NOC Teams for cross-skilled training Researching, understanding, and gathering the technical information about the products by collaborating with the development, testing, and support teams

•Had frequent interactions with product managers, application engineers, software developers, and test engineers for SME interviews during the technical review process for gaining technical accuracy of the write-ups. •Performed peer reviews and consistency checks during the technical and final editing processes. •Involved in team meetings for discussing and developing technical documentation standards, technical writing best practices, and updating online knowledge base for product support. •Experience as a technical writer for an insurance company as a third-party consultant in Malaysia •Provided complete documentation for a staffing website including user manuals •Also provided full documentation for an Australian Visa Consultancy including help guides and video walkthroughs

•Providing training and handling of new hires according to the guidelines of the High Commission of India •Awarded Employee of the Month – June 2011 •Processing visa applications and checking visa documentation, complete screening of the documents as per the guidelines of the Embassy •Quick decision making with regard to assigning and allocating jobs to visa submission officers as well as pass-back officers •Tracking of passports, fee collection, and cash handling, preparing reports for day-to-day transactions

•Proofread, format, and redact the financial documents to firm standards taking into consideration the formatting aspects, styles etc., so that the documents bear a pleasant, aesthetic look. •Create internal/external firm presentations using Microsoft PowerPoint and proofread the content for grammar. •Performing a read through of the document (Financial statements, word proposals, engagement letters, and National Learning Projects) as per Deloitte styles, formatting, and brand guidelines (and applied where applicable) •Grammar, punctuation, and content of Financial Statements including balance sheets, cash flow statements, statements of assets and liabilities, statements of net assets, and statistical tables footing/cross footing and Client-preferred exceptions maintained

•Following AAMT guidelines and HIPAA policies and Proficiency in American English. •Edit documents against actual dictation in accordance with AAMT transcription guidelines and formats conforming to client requirements. •Deliver high accuracy documents with efficiency and consistency meeting client deadlines, utilizing all available reference tools to ensure accuracy of the transcribed document. •Provide timely and consistent quality feedback to inform and update the transcriptionists regarding quality issues and areas of concern to help eliminate repetition of errors. •Recognize, interpret, and evaluate inconsistencies, discrepancies, and inaccuracies in medical dictation and appropriately clarify/flag/report them as needed. •Handling a small team and conceptualizing and executing innovative thoughts among the team members.